PNC Bank

On January 26 I went into the branch to make a withdrawal at the teller due to me not having my debit card yet. The lady who works at the door I forgot her name was very polite and professional as she welcomed me into the branch and she also admired my Prince Purple Rain Shirt. As for my experience with the lady at the teller window, very professional and courtous asking how was my day even said hello to me. Very great visit and they get a 5 star from me.
Jan 27th, 2024

Aug 25th, 2023

The worst experience ever!!
Jan 17th, 2023

Extremely poor customer service by one of the bankers here. I am giving 1 star because the tellers and a gentleman named Jason were very helpful and personable. It would have been a great experience if it wasnt for the one individual. I Brought my cousin in to finish setting up her account and given all kinds of run around and claiming she needed numerous types of identification despite providing her valid drivers license and other government issued IDs. Every time she presented another form of ID it was all of a sudden not the proper type of ID. When I asked for a solution, all I was told was there was nothing they could do. Very odd because all we needed was for them to issue her a debit card from an account she had already set up. Seemed like they just didnt want to have to go through the steps of creating a card. I was very surprised by the poor customer service because my husband and I have been banking with PNC for years (hence why I suggested my cousin use them). We will all be reconsidering our banking needs going forward.
Feb 20th, 2023

Jackie a manager at this location treated my father as common criminal. PNC just had just bought by BBVA where my father had banked for years. My 86 year old father had fraud on his cc in the interim and he called the cc dept for help and they told him he had to visit the branch. But they actually froze his bank accountliterally no access to his SSI benefits , pension , 401k everything and he had all his bills coming out of this account. And unfortunately he went to the San Jos blvd location this woman Jackie blamed him. She blamed him! Because he speaks 2 languages and has to translate from English to Spanish ?? And hadnt explained things correctly to the representative. My father speaks perfect English with no accent and even if he did. How could she say that to a customer. I have no words . . Just a painful example of racism and ageism. Worst service ever Ive ever seen from a manager Thank Goodness for an actual manager Sally Saxon, she finally resolved everything at the Bartram location. Needless to say he now banks elsewhere.
Oct 20th, 2022