JOANN Fabric and Crafts

roberta lazarz _{on Google}

Apr 4th, 2024

Store is empty! Two employees, no stock, empty shelves of trims. Only 6 feet of embroidery supplies. And to top it off over priced! Never again

Lilian Davila _{on Google}

Mar 12th, 2024

I love everything! Customer service is always great

Moth Martinez-Faccio _{on Google}

Apr 6th, 2024

I usually dont leave reviews but Im so over it here, I did an online pickup a few months back to get spray fix for my charcoal drawings and after 5 hours of ordering it still wasnt ready. When i came to see if I could get it early they said I had to wait until it emailed me and when I asked to cancel my order they refused until I called the store manager. I went to grab it myself but the fix was behind a locked door, I pressed the button waited 10min, I went to call for a worker and they said they didnt have the keys and someone would come later, 15 MORE minutes pass and I go to the cashrap to ask for help and they would send someone my way, still no one. Wasted 40min to not get what I needed. Today I came back desperately needing smaller brushes and some paint for my painting class, brushes were marked at 30% off and didnt ring up. All the worker said is that its an old sale and didnt even correct the price for me despite leaving the sale sign up 4 days past :/ I even took photos to show yet nothing, wasted time wasted money, this place was amazing a few years back what happened?! Idc if its an extra 12min drive Im going to Micheals because at least they help me when I ask

Julie Phillips _{on Google}

Feb 6th, 2024

I went here today to get some ostrich feathers online said they had in stock. I am temporarily disabled from having knee surgery and struggled to get around the store to track down an employee to help me. when I did she walked as fast as possible and didnt wait up for me while I was visibly unable to keep up. she then briefly looked said she didnt see them and walked away. I tried to look around but couldnt find the feathers where they were supposed to be. I grabbed a number and waited my turn for the fabric cutter and I asked her if she could possibly help me locate the feathers. They repeatedly told me I wasnt looking hard enough and to look harder stating that if it wasnt in its spot it was misplaced or in the back and that theres no way they can retrieve it. I asked if there was any way that I could get them today and she said after she helps everyone else she would help me look. I waited and waited and she never came to help. I then went to another employee restocking fabric and was immediately greeted with a harsh I cant leave what Im doing to help you followed by her not listening to me when I stated what I was looking for and telling me yet again that theres no way they can get it for me even if they have it they wont help. Feeling frustrated I started to cry and tried to walk away and she wouldnt let me, she kept badgering the same sentiment that they couldnt get it for me.
I walked into the sewing machine area and cried. when I got myself together I went to the register and asked the worker there if she could help and she stated no that their hours have been cut back and theyre unable to get anything out of the back room because of boxes. I ended up placing an online order for what I needed at a different Joann fabric. keep in mind I was one of 7 customers in the entire store and had a visible limp and was offered and given little to no help, and spoken to so rudely that I ended up crying in the store.
Ill never go back to this location and their employees need a lesson on not only customer care but disability inclusion and how to help those who need it. and it seems they could do with organizational training as well considering they couldnt begin to find the item their systems told me and them they had in stock. if I could give no stars I would.