PNC Bank

PNC bank is awful. Had a mortgage through them. Always paid on time, paid my mortgage off years early in Jan 2024. Took PNC a couple weeks to mail info and process the final payment. They actually reported me to a credit bureau in Feb, after mortgage pay off in Jan, because the Jan payment was considered late, due to thier snail mailing processing time. Will never do business with this bank again. I have never missed a payment on anything ever and have perfect credit. This company obviously doesn't care about the customer or getting their business.
Mar 10th, 2024

Mar 3rd, 2024

This PNC location is so much better on their friendliness and customer service than the 6th Avenue location in Decatur! That's refreshing in this day and age!
Nov 30th, 2023

I am so pleased with my visit at Hartselle PNC. I would like to give a shout out to Amy Bates, she helped me tremendously yesterday and didnt just try to sell me a loan or credit card. She tried to HELP me! I actually do not use PNC for my normal banking, but after my interaction with Mrs.Bates I will be using PNC in the future and will be going to her for different needs other than just a basic checking account. I would also like to say the teller that greeted me was SUPER welcoming and even offered me water and seemed to genuinely care about my needs. I wished I would have gotten her name but I didnt Yes PNC is a chain but THIS PNC is amazing! They care and the management is clearly doing an amazing job at this location.
Nov 15th, 2023

Aug 7th, 2023