Taco Bell
-
6010 28th St SE
Grand Rapids, Michigan 49546 - (616) 942-8661
- Website
Hours
Chamber Rating
-
trace stambaugh
Jun 11th, 2023 -
Alex Porter
Jun 5th, 2023 -
Matthew Love
May 27th, 2023 -
Destiny Lazzari-Morgan
Ordered through the app, which has been giving us issues with substitutions. We originally ordered for grab and go but the lobby was closed for unexplained reasons so we had to go through the drive thru. I ordered my typical families order of 2 build your own boxes and a veggie burrito for my daughter. One of these build your own boxes was a chalupa, a beefy 5 layer burrito, fiesta potatoes and a drink. This box is in my favorites and I order it every time. The beef in both the chalupa and beefy 5 layer are substituted for chicken, I cannot eat taco bell beef. It's been this way in my favorites since I downloaded the app months ago. The past 3 times I've ordered, the app changes these substitutions back to beef, even when I've double checked my checkout order. This time, it allowed the chalupa to be substituted for chicken, but changed the beefy 5 layer back to beef. When trying to explain the situation to who I would assume to be the manager, we showed her my favorites box that I clicked, explained that I had double checked to make sure everything was substituted in my cart since we had been having this issue with the app, and that every time we checkout, it changes items that have been substituted. This manager accused us of lying and that we had just created the favorites box and refused to even listen to the issue because it "wasn't what was on her screen". We were also missing our fiesta potatoes and they refused a remake of our incorrect item. We received our potatoes after this rude encounter. I've contacted Taco Bell, but customer service for the app is non existent. Our order was number 904855 made on May 26th 2023 at 7:21pm. The employee who originally took our order was very nice though and gave us a water when we asked since the app no longer allows you to order a cup of water.
May 26th, 2023 -
jack smith
May 25th, 2023
About
Taco Bell
Find your nearby Taco Bell at 6010 28th St SE in Grand Rapids. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Products
- Tacos
- Burritos
- Specialties
- Combos
- Breakfast
- Drinks & Sweets
- Sides
Services
- Online Ordering
Brands
- Starburst
- Airheads
- MTN Dew
- Pepsi
- Sierra Mist
- Mountain Dew
- Dr Pepper
- Lipton
- Brisk
- Cinnabon
Languages
- English
Specialities
- Dollar Cravings
- Tacos
- Burritos
- Combos
Payment Methods
- AMERICANEXPRESS
- CASH
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Taco Bell?
A The phone number for Taco Bell is: (616) 942-8661.
Q Where is Taco Bell located?
A Taco Bell is located at 6010 28th St SE, Grand Rapids, Michigan 49546
Q What is the internet address for Taco Bell?
A The website (URL) for Taco Bell is: https://locations.tacobell.com/mi/grand-rapids/6010-28th-st-se.html?utm_source=yext&utm_campaign=yextpowerlistings&utm_medium=referral&utm_term=033075&utm_content=website&y_source=1_ODQ4NjcxMy01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is Taco Bell?
A Taco Bell employs approximately 20+ people.
Q What days are Taco Bell open?
A Taco Bell is open:
Friday: 7:00 AM - 1:00 AM
Saturday: 7:00 AM - 1:00 AM
Sunday: 7:00 AM - 1:00 AM
Monday: 7:00 AM - 1:00 AM
Tuesday: 7:00 AM - 1:00 AM
Wednesday: 7:00 AM - 1:00 AM
Thursday: 7:00 AM - 1:00 AM
Q How is Taco Bell rated?
A Taco Bell has a 3.7 Star Rating from 531 reviewers.
Hours
-
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Ratings and Reviews
Taco Bell
Overall Rating
Overall Rating
( 531 Reviews )trace stambaugh on Google
Alex Porter on Google
Matthew Love on Google
Destiny Lazzari-Morgan on Google
Ordered through the app, which has been giving us issues with substitutions. We originally ordered for grab and go but the lobby was closed for unexplained reasons so we had to go through the drive thru. I ordered my typical families order of 2 build your own boxes and a veggie burrito for my daughter. One of these build your own boxes was a chalupa, a beefy 5 layer burrito, fiesta potatoes and a drink. This box is in my favorites and I order it every time. The beef in both the chalupa and beefy 5 layer are substituted for chicken, I cannot eat taco bell beef. It's been this way in my favorites since I downloaded the app months ago. The past 3 times I've ordered, the app changes these substitutions back to beef, even when I've double checked my checkout order. This time, it allowed the chalupa to be substituted for chicken, but changed the beefy 5 layer back to beef. When trying to explain the situation to who I would assume to be the manager, we showed her my favorites box that I clicked, explained that I had double checked to make sure everything was substituted in my cart since we had been having this issue with the app, and that every time we checkout, it changes items that have been substituted. This manager accused us of lying and that we had just created the favorites box and refused to even listen to the issue because it "wasn't what was on her screen". We were also missing our fiesta potatoes and they refused a remake of our incorrect item. We received our potatoes after this rude encounter. I've contacted Taco Bell, but customer service for the app is non existent. Our order was number 904855 made on May 26th 2023 at 7:21pm. The employee who originally took our order was very nice though and gave us a water when we asked since the app no longer allows you to order a cup of water.
jack smith on Google
Overall Rating
Overall Rating
( 531 Reviews )Write a Review
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