Walgreens

Roger Lay _{on Google}

Mar 14th, 2024

This place is horrendous. It took almost 3 weeks to get a prescription filled because of their lies and ineptness. I called for 2 refills on a Thursday afternoon. On Saturday I went to pick them up. I was told one needed authorization from my Dr, the other was being filled elsewhere and shipped to them, but would be there on Monday. After checking with my Drs office, I went on Monday to pick up again. This time I was given one, but again told they did not have authorization for the other. When I said I had confirmed with the Dr, they changed the story to say they didnt have the med in stock because of shortage. I called every 3 days for two weeks to check on availability of the med. Finally on Friday I was told they had it in stock but now needed authorization again because "if it sits in the system for more than a few days it is booted out." I again contacted my Dr, get authorization sent in, but heard nothing from Walgreens. Today I called to find out if it had been filled and was told yes. I arrive and wait at the window for 20 minutes while people inside are helped, some of which I watched walk to the counter while I went unserved.
I am lucky I could go 18 days without this medicine. If you need something badly though, I suggest you find another pharmacy.

Rick Rodriguez _{on Google}

Mar 6th, 2024

Ever since they changed store managers this Walgreens has turned around. It used to be so dirty and disorganized. Even the workers themselves seem better. I don't know if it's the same crew, but they are much more polite, attentive, and courteous. I met their manager once I believe her name is Caitlin or Kathleen. But she was literally the nicest and most beautiful woman I have ever seen. She was very helpful and professional. I wish they would send her over to DFW area. They need better Walgreens managers out this way. 10/10 I would recommend her and this Walgreens over any in Texas.

Bibin Mathew _{on Google}

Dec 17th, 2023

Walgreens is a drugstore chain with products from a-z available at a mini mart. It also helps other business ensuring the demand and supply chain management of customers, retailers are balanced.

Natasha Pierce _{on Google}

Feb 2nd, 2024

My recent experience at Walgreens was disappointing due to unprofessional behavior exhibited by some employees. The lack of professionalism impacted the quality of service I received. I was told my prescription was ready so I drove up to the drive thru to pick it up. When I got to the window, they informed me they had not ran it through my insurance yet (what?) and to circle around one time and I should be good to go. I proceeded to circle around, got back up to the window and they had pulled the sign down and locked up to go to lunch. It literally took me 1 min max to drive around. 100% unprofessional! They should have told me they were going to lunch. Or held off for 5 seconds after they told me to drive around. I mean I cant make this stuff up! I hope Walgreens addresses this issue to maintain a positive and customer-friendly environment. Hire some new help! These pharmacy workers are a joke!