Sears Appliance Repair

Terry Ley _{on Google}

Feb 25th, 2022

The technician came when scheduled, ordered the needed parts. We waited five weeks for the parts, washing our dishes manually. Same technician returned to install. Polite, efficient. Good experience. Dishwasher was on warranty. Unfortunately, only part of the problem was fixed. The dishwasher now washes the dishes, but the drying portion does not work. Another technician will come in ten days. More parts? Another month of waiting? This drama is associated with a Kenmore dishwasher, and this was the fourth service call on the warranty.
Later, after yet another repair--the fourth, on warranty, since November 2021. We have had to wash our dishes by hand since then (February 4 today) while six parts were ordered and replaced at two different times. Three of those parts have been replaced three different times over the past eighteen months. Finally, we asked for Sears to replace the dishwasher, and the technician's superior would not honor his recommendation. (The superior recommended that we use a different kind of dishwasher cleaner.) We have a Kenmore dishwasher that "sheds" its rubber parts inside the dishwasher and coats the interior of the dishwasher and, eventually, our dishes.
Three days later...
The drying function, which the technician came to repair last week, does not work either. So now we have a Kenmore dishwasher, purchased in 2018, with an extended warranty, that has been "repaired" four times--but stilll "sheds" rubber in the interior AND will not dry the dishes. And the technician's manager's advice: Try a different kind of dishwasher cleaner. He will not consider replacing the dishwasher, but he has approved replacing three parts three times and a pump and a heating element--and sent a technician at least a half dozen times--and, I suppose, will continue to do that as long as the warranty lasts.

Jane Ginn _{on Google}

Jan 22nd, 2022

Haven't gotten my camera back from repair center yet? Cain't give a true comment yet because it has been in repair shop since Oct. 05, 2016. Can't get reply from them as to what the delay is.