Chino Hills Ford

Kenneth Meyers _{on Google}

Mar 14th, 2024

Purchase a used 2013 Dodge with low miles and while test driving it the airbag light came on, no problem they said. Picked up the car a couple days later after they fixed the light or just reset it, but it came back on, no integrity for a dealership.

Thomas Allen Cook _{on Google}

Mar 2nd, 2024

Olivia Boyer at Chino Hills Ford Rocks. My service was fast.She followed up many times. Great employee for their service department My Ford Fusion is better than new now with a new warranty.
Tom c.
Pest Company

Jeff Given _{on Google}

Apr 7th, 2024

My diesel would not regenerate. When I asked why it wasnt generating I was told to replace the DPF filter for $5,000 + parts. I again asked explicitly why it wasnt regenerating as replacing the dirty filter with a new on would only result in another dirty filter. I tried to explain this was an effect to a cause and I needed to know the cause. Your dealership gave me a handful of other items that needed to be changed, one of these, the air filter.
Because your dealership couldnt answer this basic question, I decided to have the dealership change the exhaust sensors and thermostat (codes the truck was throwing) and I would pick it up. Over $800 later I picked up my truck disappointed in your dealership, to say the least. The truck not being washed was one thing. But my truck coming out without the proper air pressure in the tires was something else. Your mechanics did an inspection looking at my air filter (and wanted to bill one hour of labor to replace) but neglected to check air pressure?! When I got home to change my own air filter, I was amazed to see your mechanic DID NOT CLOSE THE AIR BOX to my air filter.
I took the truck to a local mechanic and they called me and asked me if Ford did the work I told them ford did. Well, they billed me for it, I replied. The shop said, well, if ford did, they didnt clear the codes, which is weird. The shop changed a waste gate actuator, reset the code, and the truck regenerated cleaning the filter for less than Ford wanted to change a thermostat and 2 exhaust sensors.
The shop wasnt certain if the truck would not regenerate due to the waste gate, but was certain it would not regenerate without clearing the exhaust temp sensors.
So, The dealership might have fixed the cause without changing the symptom, but would have never known without actually clearing the exhaust sensor codes. Too hung up on a $5,000 part.

Rudy Rodriguez _{on Google}

Feb 20th, 2024

I had to retract my previous positive review.
I went in for an oil change and realized my vehicle was leaking oil after the service was performed.
I had ask for them to check where the oil is coming from at a different visit. They said it was from the oil filter. They tighten the oil filter and cleaned the area.
The oil kept leaking, instead of taking care of the oil issue, they performed an oil change and hey, new oil, new filter, no problem anymore right?
I went in for another visit, with 33-40% oil life left, they said they checked the vehicle and no leaks anymore. But I was charged again for an oil change.
This issue had been going on going on since 2021, 2-3 years now. Seems every time I had a leak, it was either a clean up and over tighten of the filter, but never a permanent solution or the main reason why it was leaking.
Keep in mind, I have extended warranty that they could have easily verified for additional support and coverage.
They never offered to check the vehicle while it was on the lift, only wipe and clean the oil or just simply do a complete oil change even if it didnt need one.
The response was, you can pay for a diagnostic, and well see if its covered. Lack of experience response.
I ended up taking the vehicle to a different dealer Fritts Ford in Riverside, they immediately raised the vehicle and checked the leak and replaced my filter, which was punctured from the previous oil change and the over tightening that chino hills ford had performed in response to their oil leak solution. The issue was just resolved by Fritts Ford in Riverside, the engines Front Cover was leaking. Front Cover was removed, cleaned and new gasket/seal was replaced, just today and covered by my extended warranty, which expires in 5 days!!!
The issue was pushed off for so long, its bad business when it could have been resolved 3 years ago. Very disappointing, the issue could have been addressed and fixed years ago, instead of prolonging the issue, where it could have resulted in being out of the warranty period and been an out of pocket expense.
Its shame this is the closest Ford dealer, and I may have to take it elsewhere.