First Financial Credit Union

Great customer service from this bank! I have worked with both Stephanie and Lori and they have been a huge help working with me on my mortgage, heloc and helping me to open a business account!
Oct 12th, 2023

This place is wonderful. I have been a customer for 3 years. Never had an issue needed loans. Increasing loans not a problem This is the only place I was able to find a line of credit. Thank you, Irene, you're the best.
Sep 22nd, 2023

This front desk worker has the most unknowledgeable customer services. She's very rude. I would not recommend putting your money this place. This worker acts horribly toward me as a customer of 2 years. I will never walk in there again.
Sep 21st, 2023

Very hard to get access to your funds , send money etc. Not compatible with zelle, venmo, cash app, chime etc. Just makes banking very inaccessible. And nobody answers the phone. It shouldnt be this hard to bank. Great staff , but major improvements are needed . ASAP.
Apr 17th, 2023

We have been with this credit union for almost 2 years now. It has been a rocky transition from our long time cu out of state - but not so challenging that it was a no-go for us. We had received international wire transfers previously since being with FFCU - however since the buy out and switch to Encourage, we are no longer able to get international wire transfers. The sender attempted 4 times and the wire was returned each time. We confirmed with FFCU / Encourage multiple times the updated details, and no success. Our sender can not attempt again to get the funds transferred. Big disappointment. I wish this credit union used Zelle. And finally, I wish it had investment services - but this was an after thought. In general, most people at the branches are very helpful if you can reach them - but overall this last experience with the wire is an inconvenience that no one has been accountable for.
Dec 18th, 2023