Kerns Ford, Inc.

Mar 5th, 2024

They were friendly when placing the order and delivery of the vehicle.
Jan 20th, 2024

Best prices on used cars in the area! Great service too. :)
Dec 29th, 2023

We are always very satisfied with the service we receive at Kerns.
Dec 23rd, 2023

As I told my husband, the car sold itself. Kern's was only lucky it was in their lot and not elsewhere. We drove over an hour to come check out a Jeep Wrangler Unlimited they had listed. I called ahead and found out that they had a few things incorrect on the online listing: said it had Bluetooth (it didn't), said it came with a soft top as well as the hard top in the picture (it didn't, but they "found one to throw in for us"). We were unsure based on the pics whether there was rust and was reassured over the phone there wasn't. There was rust along the bottom where we'd thought we saw it in the picture. While test driving we noticed the seat belts seemed really messed up, and the seatbelt indicator was always on. They looked at it when we got back and said a "professional" must have sewn in extra length. It did NOT look professionally done, and part of the piece the belt slides through had been sawn off! Also while test driving we realized the emergency brake didn't hold on any sort of a hill (a BIG deal for a manual vehicle). They said they'd fix it for us or we could take it as-is and get $284 off the price. That is the ONLY adjusting on price they were willing to make. We ended up letting them fix it for us, but when we got it 2 days later, the brake still wasn't fixed. At that point I didn't believe the mechanics knew what they were doing, because they claimed to have fixed it. They refused to cover repair expenses at any other shop. Finally I got them to send me a check for $284 just so I could be done dealing with them. Got it in to my trusted car repairman, and yep, just like I thought, the brake repair ALONE is closer to $550 (because the shoes are coming apart and need replaced and the rear axle is starting to leak on the right. Not to mention that BOTH catalytic converters need replaced and the battery too. I should've known better when they didn't even know the emergency brake wasn't working. My whole experience buying from them felt like I was being ripped off. Editing because we found out that when they claimed they'd installed "off-brand tire pressure sensors" that wouldn't register and that's why the tire pressure sensor light came on, what they actually meant was it had no tire pressure sensors at all. Straight up liars, I'm disgusted. Rating changed from 2 stars to 1. I wish I could give them 0.
Mar 18th, 2024