Blue Federal Credit Union

Lost all trust in Blue today, and I am super disappointed by this, its been a good relationship to this point. Today I went to the bank and pulled some money for vacation to find I was missing money in one of my savings accounts. Turns out the money had been transferred to a adult childs account to balance their debt. I had no idea without my consent as the primary on my account that my money could be taken without my knowledge and applied to another Blue account I have no control or access to. Turns out how it was done was with the rights of the bank but what a bummer as I leave for vacation. Now this leaves me wondering how many other ways can Blue take my money and give it to someone else? again they say they did what they were allowed to do but it sure would have been nice to at least let me know they were taking my money. Make sure you ask how many different ways can they take your money and give it to someone else without your knowledge. Makes me nervous to leave my money with Blue, now I wonder what else can they do. Update: today is 1/30/2024, I sent my contact number as requested to Blue back on 1/16/2024 and as I figured nobody has reached out. If they will take my money and transfer it to someone else's account that I have no connection to without even a phone call I am not surprised they have not called. They took money we hoped to have for our 25th anniversary trip we were leaving on three days later! THANKS BLUE!!! Update: 2/15/2024 Still not a word from Blue, why did you ask for my contact info? Update: 2/27/2024 ....you guessed it, still no contact Update: 3/13/2024 ..... Still not a word from a bank rep. If you have no honest intention of making contact why ask me to send my information? Update 3/22/2024: Finally was contacted by Blue...Spoke with a nice representative of the bank. Results were as I figured, they acted within their policy to resolve an issue with another persons account and used my money to do it. Frustrating Blue can take my money and give it to someone else who has accounts I have no access to, or knowledge of until this incident. I figured Blue would at least contact me to let me know they were about to seize my money to benefit other parties Blue being one of those parties. All is said and done, Blue pulled money from my account without my knowledge or consent. Hard to trust an institution that will not even let you know they are going to give your money to someone else.
Mar 26th, 2024

To BOB LARSON - BFCU employee. You were absolutely fantastic in helping me during a dire time. You literally walked me through all the steps and stayed with me on the phone for the ENTIRE TIME. Your customer service is beyond what I expected. You have phenomenal WORLD CLASS CUSTOMER SERVICE. Always ASK FOR BOB. He will not disappoint. His services should and absolutely need to be recognized by this Company.
Feb 25th, 2024

Feb 14th, 2024

Jan 19th, 2024

Terrible service, they can not stop a transaction and they allow expired cards, to continue to be charged. If you have a debit card. The fraud department can not help you. You have to go in person and still, they will give you the run around.
Jan 16th, 2024