Residence Inn by Marriott Milwaukee West

Apr 9th, 2024

Apr 2nd, 2024

Our company visited Milwaukee promoting an independent film. First problem at this residence inn was there was no coffee available 24/7. The bartender in the evening served an incomplete drink and did not comp it or offer anything for the inconvenience. The hotel had construction happening 20 ft from the dining area during breakfast. Also after checking out incidentals are not released and hotel staff are uninformed and management not truthful regarding the release of your incidentals. Noteworthy details: A noteworthy detail would b that management should b ashamed that there was heavy renovation going on not even 20ft away from where food is being served and your guest are trying to eat!
Mar 16th, 2024

Mar 15th, 2024

We took the family to the Milkwaukee Zoo and wanted a room that had plenty of space for young kids. We got a king suite and it was the perfect set up! Having a full fridge and real dishes and silverware was great for a family's worth of leftovers. The continental breakfast was also pretty great, with lots of hot breakfast options! We did have a couple complaints though. One of the requirements we had when choosing a hotel was a pool. Well, they had one but I couldn't stand to be in it more than a few minutes. 2 of our children braved the cold (along with my husband so they could be supervised) but their lips were purple when they got out and they didnt last long.... it was very disappointing. Also, there was a very rowdy family with 8 kids, that the mom basically just dropped her kids in the pool area and let them run wild. They were very rowdy and a few of them were way too young to be left at a pool unsupervised. A couple other families, including ours, eventually left after being constantly splashed or having to tell them to stop doing things (like put hotel chairs in the pooll). We told the front desk and they said they would take care of it. The next morning the kids wanted to hit the pool again. We figured it would be better, after the staff had been made aware. The same family was there again, with the mom present, but she wasn't keeping them in line... instead she was taking videos of them slip and sliding across the pool deck into the pool on towels. The entire pool floor was soaked. All the towels were gone. I had figured they would be told they weren't allowed in the pool anymore, but obviously that wasn't the case. We left the pool again after that and didn't return until they were all gone, about an hour before checkout.... for a short swim because the kids *really* wanted to swim. Other than that family and the hotel's handling of the situation and the coldness of the pool, though, we would definitely give it another shot. They were doing a lot of remodeling on the first floor so I'm hopeful pool heater improvements may be included in that? because we really did like our room! And the location was in a safe part of town, as far as we could tell.
Mar 18th, 2024