Pottery Barn

My new comforter caught on fire and I called customer service asking if there was anything they could do to help and the lady was incredibly rude and told me to get a new one.
Feb 9th, 2024

Smooth return process
Dec 15th, 2023

Pottery Barn is a complete joke, you spend $1000s for quality and you'll never receive your product. It's always in shipping. It's been shipping for a month and when you call for an update you get someone working from home who tells you it's shipping. All they can do is email the wearhouse who will never reach back out to you. Then a week passes and you continue the process. Save your money for a company that cares.
Oct 4th, 2023

Aug 4th, 2023

If I could give this store ZERO stars I would! Firstly, whenever I walk into this store I am NEVER greeted by not a single employee; EVER! There were times whenever I walked in and thered be not even 10 customers in the store, and STILLnot a Hello, if you need help looking for anything, Id be happy to help!, etc; absolutely NOTHING! I truly think that the employees here truly have issues with diversity. The employees at this store are always full of them selves; very stuck up and non professional; wont even speak even after youve spoken to them. Im always mugged with the most disgusted looks on their faces whenever we do make contact & stereotyped whenever I come into this store. Again, not a single greeting whenever I do make contact with any of them! It seems as if they have a problem when Black people come into their stores and buy supposedly good quality home goods, which is pathetically foolish! I have friends who are loyal customers and who have the same issues whenever they come into this store! Its crazy! Ill stick to ordering online! Wont be stepping foot in here ever again.
Sep 27th, 2023