Holiday Inn Pewaukee-Milwaukee West

My cowrokers and i stayed here for a week and the service was fantastic. House keeping so polite and thorough, front desk and management pleasant and the breakfast by far was better than any other place weve stayed. The breakfast lady, Lucy is a phenomenal server. She was quick and attentive to all our needs and makes one of the best omelettes ive had in years.
Mar 14th, 2024

This is like a second home. I've stayed here for years. I've recommended it to so many people. Many of which have stayed. I've yet to hear about anything being a problem. Any issues I've ever encountered they move to immediately resolve the issue and make it right. I applaud their efforts and appreciate their enthusiasm they express when making it right. Recently, I had an emergency situation that I needed some sanctuary from and they were not only happy to have me as a guest but also showed compassion to my situation. It was so deeply appreciated and I am forever grateful for all their kindness. Having a hotel make you feel like you are supposed to be here, like where have you been we've been looking forward to seeing you, it's exemplary service. Best pool room temperature and actual pool water temperature. The hot tub is back open. Jackie is at it tending bar and always has a smile on her face and has a have seat, glad you are here, welcome for you attitude everyday she's here. Thunderbay has a refreshed menu and they've done such a good job revamping it that I've eaten there 3 times during my stay. Still run room service to the hotel too. If you're wondering if it's something for a couple just to have a night away even in your home town, yes, take advantage of Jackie's upbeat attitude as she happily walks around and offers a refresher even on a beer bottle alone. Makes sitting by the fireplace inviting and stretching out on the couches second nature and have some us time. For families? Absolutely. It is such a simple floorplan but they know their guests and no one seems to be on top of each other even when it's super busy. Business? This is the spot. Did I also mention the 24 fitness center or breakfast in the lower level? Hope this helps you Google review reader. Just wanted to give answers to questions I have about hotels. Oh, lastly, for a small fee (other hotels charge significantly more around the country), you can bring your dog!
Mar 9th, 2024

I think our stay would be 4.5 stars, but that's not an option so went with 4. We came here to get away from Illinois and let the kiddos swim. Overall we really enjoyed the hotel and the kids loved the big pool. Check in was easy and we had a suite which was really a nice large room with a fireplace. It worked for us on a short get away and we will come up here again when we go to the Milwaukee zoo or just want a short break from crappy Illinois restrictions. My only complaint is that this hotel along with many others need a hot breakfast. Covid aside grabbing a bagged muffin or pop tart doesn't cut it for us.
Feb 21st, 2024

Very nice and clean place to stay.
Feb 1st, 2024

Food & drinks: Lucy did a great job with breakfast
Jan 31st, 2024