The UPS Store

Mar 8th, 2024

Mar 5th, 2024

Snarky, rude, unhelpful. Tried to use their services to return an item to UPS middle-aged woman at the counter would rather be talking politics with a customer than to offer assistance. Hot tip: these stores are a dying breed.. customer service goes a long way.
Feb 12th, 2024

My boyfriend and I went into this ups location #0704 today for finger printing and amazon returns. One of the lovey older ladies with short hair at the desk helped me every step of the way for the finger printing Id give her service 5 stars but unfortunately we cant go by employees but by the whole store itself. After finishing finger printing my boyfriend and I had brought our amazon returns in starting from our largest to the smallest. Once we returned all others and were on the smallest package it required a box or envelope so I walked over to the wall that had envelopes and grabbed one to walk it over to my boyfriend to see if our item would fit this envelope. Before we could even come to an agreement an ancient decrepit Karen of an employee with white/blonde shoulder length hair runs over to us and started yelling at my boyfriend and I saying um you cant just take stuff off the wall!! I dont know what youre trying to do!! You cant use those that for this transaction!! You need to go pay that that right now at the desk very very very aggressive she had a horrible tone and attitude we tried to explain what we were doing yet she just kept speaking over us. I told her she was being rude and she said Im just trying to help who are you helping by yelling at customers. So I asked for the other employee to help us after I told her shes being rude and she went to hide in the back till we left.
Mar 20th, 2024

On January 27th, I went to the Odana Rd UPS store to send a package. I did not have the label printed, and the store had me email the label so they could print it. After a bit of fumbling around, the associate finally was able to get my label (so I thought). He printed a label that happened to be going to the same state as my package, but the wrong label. So my package was sent to the wrong place. Normally, not a problem. It was an item I sold on Mercari, nothing irreplaceable, and things happen. So i called to see what we could do. The staff was helpful that day, but after that, no follow up. I ended up having to call the UPS store corporate office to have them investigate this. They involved the store staff, the Regional Manager, and the owner, and they did nothing but drag their feet, and force the process to go as long as possible, and still no communication. After over a month, and having to keep escalating the issue with the Corporate Office, i was FINALLY reimbursed for the loss today. I will never go back to this location again, nor would I use any UPS store run by Executive Business Group, unless I absolutely have to. You mishandled a package, it happens, but to be as reluctant to correct it as you could be, waiting til the last possible minute to do anything is disgusting. Grow up, and learn some responsibility.
Mar 10th, 2024