Modern TV & Electronics Service

Following their online procedure, I emailed a repair ticket to Modern TV & Electronics. I immediately got an email response acknowledging that they had received my ticket. A short while later, they called me to apologize and say they wouldn't be able to work on my stereo amp because parts would be difficult or impossible to get (it's a lesser known brand and over 40 years old). I really appreciated their honesty and helpfulness. This level of thoughtfulness for a customer is much appreciated.
Feb 17th, 2024

Kevin at modern TV and electronics could not have been more kind or professional. They took their time to diagnose my issue and fix my problem. I highly recommend them to anyone who wants high quality TV and repair service with a great attitude. Truly amazing gives me hope in humanity!
Aug 2nd, 2023

This company is not helpful. They are a partner with Samsung as one of their local repair providers. They were given my repair from Samsung for an in-home repair. After they were given the repair, they called and said they couldn't do an "in-home" repair and asked if I could bring the tv in to them. When I explained that I couldn't, she stated they were going to cancel the repair because they couldn't accommodate an in-home repair. (They are notified that it's in-home when they get the repair and they have to agree to in-home repairs if they're going to take on the repair via Samsung) The person from Modern TV & Electronics then proceeded to state that the repair was cancelled because of "Customer Request (Can't wait for repair)". This is not true as she never discussed or said anything about timeframe and she also proceeded to say that was the only option available to her. (The Samsung Agent confirmed that this too was not true).
Jul 17th, 2023

One of the best repair shops out there, staff is friendly, knowledgeable and I definitely trust them with my things
Mar 27th, 2023

This place is very unhelpful and extremely limited with what they can do. They turned down every single things I wanted to take in and repair saying they couldn't do it. When I asked why they said it was a staffing and supply issue. The lady who I talked to was very nice herself, but with what they can do it's next to nothing. They wouldn't even take a look at one of my modern receivers. I'm not giving up on this place, but until they get better staffing and start being able to do what they used to, they really shouldn't advertise that they can service all of these things. At this point it's their loss, cause I would pay a lot to get some of my equipment fixed, but so be it. So if you're looking for high quality service repair for your electronics, DO NOT come here. I highly DON'T recommend.
Oct 8th, 2022