GrandStay Hotel & Suites La Crosse

The best part of the stay by far was Tom. He was there only 2 mornings of the 4 I was but he went above and beyond to make sure we felt valued. He listened and acted on my concerns about the wifi, helped out with the TVs, made sure we were happy with breakfast, and more. He was a good guy; a pleasure to have run into. Safety: Car was parked in lot without issue over 5 days.
Mar 28th, 2024

The person who checked me in announced my room number and gave directions to anyone listening in the lobby. the thermostat buttons were missing and I had to disassemble the thermostat to adjust the temperature the first morning's breakfast thtere were no eggs and everything was cold including the hot water for tea but the juice was warm. the Second morning There was nothing hot in the warmer again everything was cold including the hot water for tea and the coffee but the juice was warm. We went to the front desk to complain and were greeted by a Yo 'What's up. We were told the cook did not come in and the overnight person set up the breakfast before he left at six (it was now after 8:15) we asked if they were going to cook anymore food and were told May Be Food & drinks: first morning's breakfast thtere were no eggs and everything was cold including the hot water for tea but the juice was warm. the Second morning There was nothing hot in the warmer again everything was cold including the hot water for tea and the coffee but the juice was warm. We went to the front desk to complain and were greeted by a Yo 'What's up. We were told the cook did not come in and the overnight person set up the breakfast before he left at six (it was now after 8:15) we asked if they were going to cook anymore food and were told May Be
Mar 25th, 2024

Absolutely awful experience. We had a suite booked for this weekend and the hotel manager called us today, 2 days before check in and told us they gave out room away. The manager refused to give us any details as to why this happened and had no other rooms available. Horrible service, unkind manager and overall took no accountability for their poor service. Id avoid this place at all costs!
Mar 11th, 2024

Very nice place . Great staff. Clean rooms . Rooms are like little apt . Very comfortable . Very nice.
Mar 10th, 2024

DO NOT book with this place!!! We were booted from our room on a Thursday for a Saturday and Sunday night stay. (pipes burst). We were told theyd find us a different hotel, comparable room for the inconvenience. (We were going to be in walking distance from our venue, that is no longer the case). We were also told theyd cover half the cost of the room due to the inconvenience on their part. That did not happen. We ended up paying full price for a room that was out of the way to our venue. So basically the only thing they did was to find us a different place to stay. We couldve done that on our own. HORRIBLE customer service, do yourself a favor, run the other way from this place!!!!! I gave one star only because you need to to post a review.
Mar 14th, 2024