T-Mobile Authorized Retailer

Max Mcfluffbut _{on Google}

Mar 13th, 2024

Amazing store was welcome it as soon as I came in the store. was willing to assist with all my problems, and what they couldnt find what was wrong. They led me to amazing resources.

Sam Olson _{on Google}

Feb 11th, 2024

Great service

Strictly Chaos _{on Google}

Feb 8th, 2024

My phone's motherboard decided to die on Thursday this week so I have been without a phone for 3 days now. I went to this establishment after verifying that it wasn't my battery through another local business. I am EXTREMELY displeased with the service I recieved from Cameron. He had no knowledge of the deals/promotions. I told him that I wanted the newest release phone on pre-order, and he lied to me in-store that the cost would be about a hundred dollars less than the amount sent via email, quoting and confirming the price twice with me. He then mentioned I would get a free upgrade for storage with the current promotion but he didn't even offer that information until I told him I wanted the higher storage option. He also failed to tell me that my signature would be required to be completed from my email, which I could not access my email because of two-factor authentication from my phone, (remember, I have no working phone)! When I told him this at the store, he shrugged and said, "try calling the email company and authenticate to get in". I asked him to change my email address on the order, and he refused, stating he already sent the order in. I then had to drive back to the store same day to change my email address on file due to not being able to get a hold of any customer service for my email (and no phone to call them, mind you). He then called into tmobile customer service and got my email address on file updated. I get home, check my email, and low and behold he had input the WRONG COLOR and this confirmation showed a different price (100 dollars higher than his in-person confirmation and now with monthly financing, which I did not ask for)! I am beyond floored at this incompetence! At this point, I am just going to let the 48 hours expire so that I can go sign up online or at least with another store, and also considering going with another carrier at this point due to their incompetence!

Isabelle Freeberg _{on Google}

Jan 24th, 2024

Not nice people.