Holiday Inn Brookfield - ​​milwaukee, an IHG Hotel

Anthony Hales _{on Google}

Apr 11th, 2024

Extremely helpful and professional in every way. From wonderful management to polite employees in training. Dominique and the wonderful staff, including the new ones as well like Reese, have definitely made me happy to return whenever needed. I strongly suggest to stay at their facility if you ever find yourself in the area and in need of accommodations.
Nearby activities: Centrally located to provide quick and easy access to the surrounding areas for shopping or food along with the interstate accessible as well.

Sara Parr _{on Google}

Apr 11th, 2024

Disappointing on the compensation here.
Arrived after a 5 hour car ride. We checked in and went to our room to relax before heading to dinner. I always inspect the room and all looked good.
We laid in bed watching tv and were about to get up to head out to dinner and seen something on my sweatshirt! Thought it was a weird bug only to find more! Bed bugs were coming out from the head board area on both beds. We got out stuff immediately out and talked to the GM. She was going to have our room price matched at a different hotel, only after it wasnt. Asking them to pay the difference and she said they dont do that. Leaving a hotel at 9 pm at night because of BED BUGS and not having any kind of compensation is poor on their part. Zero stars.

Cartoon Princess _{on Google}

Apr 9th, 2024

I am your girl

Christina Durrstein _{on Google}

Apr 7th, 2024

Where do I begin? I was in town for a show, I went to check in and the lady at the front desk was unwelcoming and rude, she asked to see my id and told me I wouldnt be able to check in because I wasnt of age (im 21). Not a good sign of whats to come i pay $100 for a security deposit incase of damages, the money was taken out of my account. I get to the room and theres mold on the windowsill, something Im willing to overlook at the time due to the rest of the room being in good condition. The next day I leave my room for breakfast and go back to my room around 11:30, and the key card wont work, I go to the front desk and the woman working rudely tells me checkouts at 11 (says 12:00 on the website) I then tell her I have another nights stay (I booked on the app weird, completely my fault) she then tells me that Ill need to pay ANOTHER $100 for the same room fee, its again taken out of my account. Im told all my money should be returned within 3/5 days. When we go back to the room, were startled by the door opening, a house keeper walked in, I explained to her that we just saw the front desk and got the issue sorted out, she leaves but within 5 minutes the door is being opened again, no knock, no warning. This time its the head of house keeping, I explain again the situation. After this nothing noteworthy happened, the next days/ weeks I checked my baking app regularly to see when my $200 would be coming back, and within a week I call them, the first call was just a regular employee and they said the money was never released, but theyll push it through, and I should wait 3/5 more days. Those days come and go and I end up calling them 6 times on the 4th try I get the general manager who tells me how they did it was quite odd and I should have my bank call them tomorrow at 11 when shell be in. The next day at 11 I call my bank and they say they dont do that and to call the hotel to see exactly what information form them theyre needing. So I call a little after 11 and Im told the general manager isnt in. At this point Im completely lost at what to do and utterly disappointed in the lack of customer service as everyone I talked to on the phone has given me different information and the run around. But take my advice, save yourself the headache and your dollars and never stay here!!!