Red Roof Inn Martinsburg

Dear Kenneth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great staff, convenient location, pet stay free policy and clean, comfortable room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Tim,We at the RED ROOF INN MARTINSBURG are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Cory, The staff at the RED ROOF INN MARTINSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Shameika, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARTINSBURG and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again, have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Bob,Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. We are extremely happy to see that the price ratio met your expectations and you had a good stay. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the cleanliness. Please accept our sincerest apologies for the impact this had on your stay with us. On your next stay should you need any assistance, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist