MyEyeDr.

My wife went to her appointment and arrived early then she was told her appt was cancelled because she didn't confirm it on the phone despite a email she received from my eye doctor that very morning. Then she waited another half an hour to find out they couldn't see her at all that day. I just read on another review it happened two months ago to another person. Their customer relations team responded with a bunch of dribble about how sorry they were but they have done nothing to correct the situation. I hope you go out of business!
Mar 27th, 2024

The staff and doctor are all really great and helpful. I appreciate all they do.
Mar 20th, 2024

Mar 14th, 2024

They cancelled my son's appointment without notice because I "didn't confirm it". They said they called yet I had no voicemails or missed calls? Incredibly frustrating.
Jan 8th, 2024

Showed up early for my appt and had all new patient docs completed online beforehand. No one was at reception desk and there was no sign on sheet. A QR code on the wall said to check in online so I did. Website said I was checked in. No one came to desk for 15 minutes. I asked after a bit longer if they knew I was here and she said No you didnt tell me. . The online check in was not an actual check in. My appt was now 45 min ago. She says she will check with a tech and when she returned just sat down and started working instead of getting back to me. I asked again if Im waiting or rescheduling and she says its up to me - the tech is in a virtual appt for another half hour. After a little more back and forth I canceled and left. This was so unprofessional and considering how long it takes to even get an appt Im more than annoyed. In the end all I did was waste an hour and have to wait a few more weeks til my next one with another facility
Jan 21st, 2024