WinCo Foods

Apr 9th, 2024

Apr 4th, 2024

Apr 3rd, 2024

Apr 2nd, 2024

I have been a customer for 7 years and I have never had a worse experience than the one Felinda in customer service provides. I had a simple return with my receipt and she was condescending in her tone, extremely rude, passive aggressive, and she was making up policy as she went. It took 4 total employees and over 20 minutes for me to finally make my return and none of them knew what the official return policy was (including the store manager). Each of them had made up their own version and they all thought that the policy varied depending on who was working. Edit: I looked up the official return policy on the winco website. Sharon, who has given me a condescending attitude in the past, was there when I attempted to make another simple return, with my receipt. Easy, right? no. First, she told me "I need to stop returning things." I hadn't even told her what I wanted yet. I told her I don't need to stop returning things and showed her the return policy, which essentially states that I can return whatever I want if the product does not meet my standards. She attempted to tell me that all returns required ID and received instore credit. I told her to show me the official document that shows the policy and she said it was "none of my business." When I read her the official policy, she said she "didn't want to hear it and she wasn't going to argue with me." This kind of behavior is shocking to be coming from an elderly woman, especially an employee working as the customer service representative for the entire store. The manager was finally called over again, where she began to completely change her demeaner and acted like I was being out of line. The manager, who knows me and has dealt with this exact problem in the past, simply tossed the return in her basket and told her to do it. Why do these elderly women believe it's their job to legislate policy on the fly? Can't I just get someone that knows how to do their job and doesn't waste everyone's time for no reason? Why does the customer service representative seem to know nothing about customer service? If I have to edit this review at a later date about more of the same, I will.
Mar 31st, 2024