The UPS Store

Jessica Anderson _{on Google}

Apr 5th, 2024

Part of me isn't sure why I'm leaving this review. Ups has shown me on the phone, facebook, and instagram they could careless what I'm saying about my package its been 11 days for a package I paid for 1 day delivery. Even admitted to me on the phone that they did not attempt to redeliver THIS MAKES NO SENSE!

Keith Fort _{on Google}

Mar 21st, 2024

They wanted to charge me $25 for a cardboard box. And not nice about it when I asked why it was $25 for a box that cost them maybe $2.

Lynda Venditti _{on Google}

Mar 3rd, 2024

This is the easiest quickest possible way to return your Amazon packages

Christopher Spiegel _{on Google}

Apr 5th, 2024

I was in this store today with an urgent Need to have a package shipped over night, The Gentleman that helped me was possibly the most unpleasant human being I have ever met. He seemed to be Angry for no reason at all, he snaped at me, the customer and then snaped at the other employees. Not that this really makes a difference and maybe it was why he was so angry but his overall appearance was unpleasant as well. He has greasy hair and his uniform was unkept I didn't get close enough to him to determine if it was him but there was definitely an unpleasant Smell. I understand that Homeless people need jobs and I applaud the owners of this business for helping out the less fortunate but it might be a good idea to make sure they can get a shower before work, It makes for an unpleasant experience for everyone. Anyway Good on you The UPS Store for making the unhoused feel like valuable members of society. God Bless you.

Kristi Greenman _{on Google}

Mar 9th, 2024

I think this is the first online review I've ever done, other than doing one for my roofing company who requested it. I started going to this particular UPS store when Michael first opened it many many years ago. Yes, there was an air of abruptness, but it was bearable. However, the last two out of three times I've gone in to this store, I've been treated rudely. Today was unnecessary! The girl that helped me was very efficient and nice... I mentioned to her it was my second trip to their store that morning because I had looked online and their opening time said 9:00 am, but when I got there, the sign said 10:00 a.m. She apologized, and I was just fine with that, but I said perhaps they should get the time changed online. I was not rude, but the other girl working there jumped in to our conversation and informed me in no uncertain terms that it said 10:00 a.m. on their website... She wasn't even part of our conversation, and was actually taking a phone call at the time, yet chose to jump into a conversation that was none of her business! I said "well where I looked on Google it said 9:00 a.m". ... She again informed me that it DID NOT!(instead of just saying that she was sorry, and they would look into it... Even if they weren't going to look into it, that would have been a far more polite interaction with the customer standing in front of her!).. I just turned around and walked out, but then out of my frustration I called her a not nice name as I was leaving the store.
I was ashamed of myself the minute I got out of the door! Two wrongs do not make a right, but in retrospect, why would she even intercede in the conversation... I wasn't speaking to her, I was having a conversation with the other girl who was giving good customer service. I originally had planned on returning my packages to Staples because of my previous bad experiences with this store (including a lost package that I had to deal with through Amazon to get a refund on) However I change my mind, and went back in and redid my return labels because I decided to give this UPS store one more chance since it's so close to my home. I now agree with many of your other reviewers... Never again!
PS ...it's very unusual to see mostly only five star and one star reviews, and also to see the one star reviews nearly as many as the five-star. It must say something about who's working at the time the five-star reviews are given, versus who the employees are when the one star reviews are given. Normally on a website you'll see lots of five and four-star reviews, with a handful of one star reviews ... I always chalk that up to negative people. Clearly at this store the one star reviews are for the employees like the rude woman from today... I have only good to say about the girl that waited on me today, but I didn't look at any of their nametags so I can't mention her name. Unfortunately, I also didn't see the name of the rude clerk either... I was too upset to pay attention! Thank you for listening.... I doubt my review will make any substantial difference, but I just wanted others to know how frustrating it is to be treated this way.