Ptera Inc

Ptera came to us YEARS ago asking if we would be a sub station for them, we agreed with the agreement there would be NO nails, screws etc used on our roof, they did use screws, didnt even bother to silicone them, and now we have a leak in our roof that four different roofing companys stated its from their equipment. They also did not put the second of their equipment on a pole an attach to the facia which their required to do. I called several years ago asking them to get their equipment off my roof and they argued and refused to do it. I called them yesterday to address the roof, was refused to be allowed to speak to owner, or manager, during that call I was told their no longer using this as a pop station and havent been for quite awhile, I find it ironic that I had requested years ago they remove their equipment, they refused and now find out its not even being used so good business would have been to call me an inform me of that and then remove their equipment. The guy I spoke with was extremely rude, said they would come remove their equipment and repair the roof. I said no it will be repaired from a licensed/bonded roofer verses an Internet company that clearly will just fill in the holes THEY put there. We will be meeting with our attorney Monday to address this issue as their refusing to have the repairs be fixed by a licensed roofer. So as an FYI be very cautious if you allow them to put their equipment on your roof. They even put ice/water down however just laid it on top verses putting it under where it belongs, now its all cracked, leaking through, just a mess. They also just placed a bunch of cinder blocks all over making an eyesore, just be careful allowing them to place their equipment on your roof.
Mar 22nd, 2024

It WAS 5 star internet when we first had it set up. Never had an outage (outside weather or transformers blowing) and paid $50 a month for great speeds. THEN they switched to a new provider. We now lay $65 a month, and we've had far more random outages, and at least one every week this month so far. When it does work, its great. But after they switched, it went downhill for more money.
Mar 16th, 2024

The customer service from this company has blown me away! They worked around my school schedule for installation. Travis was so helpful and kind when he came out and installed the WiFi. Definitely would recommend over and over to anyone. Thank you so very much!
Mar 4th, 2024

The guys that did my install did a fantastic job. They were very friendly and very professional and honestly I can't say enough good things.
Mar 1st, 2024

Travis was very nice and very efficient while hooking up WiFi! And helped me figure out the WiFi choices and prices that worked best for my needs!
Feb 27th, 2024