Walgreens

This walgreens has a phenomenal photo staff! Kyle, Hannah, and Tim are amazing at their jobs!
Mar 9th, 2024

Feb 17th, 2024

...Edit Called to prescription transferred and last on the phone took the information. Called back two days later and asked the status and manager told me I have to call the destination pharmacy. Why don't you train your employees properly? This is why I transferred and why I'm not going to Walgreens again. Corporate needs to look into this store as there are a lot of incompetent employees running it.
Feb 10th, 2024

Was in the drive through line today 12/26/23 around 10:50. They are pretty good here and fast. Right in the middle of our transaction while ringing us up the girl picks up her phone and starts texting. REALLY!!!. I don't know why it surprises me. That's just the way it is today. Can't you wait 30 more seconds to do that?
Jan 7th, 2024

As of 1/1/2024, have a Medicare Advantage plan with OptumRx mail-order pharmacy services. I contacted OptumRx on 1/3 and requested that they have my prescriptions transferred from the Walgreens on Grand Boulevard (Spokane). They processed this request and sent a fax to Walgreens the same day. Walgreens took no action, so OptumRx faxed a second request on 1/8. 48 hours have lapsed and Walgreens has not responded. I called the Walgreens pharmacy this morning and was on hold for 14.5 minutes. During this time, there were 3 occasions when someone picked up the phone (the hold music stopped and I could hear background conversation) and then immediately placed me on hold without saying ANYTHING to me. Pharmacy tech Peyton eventually answered and said they were very busy. I reminded her that it takes less than 5 seconds to inform the caller that there will be a wait before placing the call on hold again. I said that OptumRx provided me with the number for Walgreens to speak with their pharmacist to facilitate the prescription transfer. She was unwilling to initiate the transfer and said that OptumRx must contact Walgreens. I said they already had done so, and she said "then we must not have gotten the request". I asked for and received the Walgreens phone number for pharmacist use and the pharmacy fax number. I called OptumRx and they confirmed the address, phone number, and fax number on record for this Walgreens facility matched the information the Walgreens pharmacy tech had provided to me. So, I drove over to Walgreens and was assisted by pharmacy tech, Kieren, who was so very polite and more than willing to assist me. They took down all of the insurance information and the contact numbers and said they would call OptumRx and get these prescriptions transferred as requested and then would call me and advise me that the task had been completed. This was an utter flog and I did not get any traction with Walgreens until Kieren stepped into the mix. My initial rating was 1, but I have upgraded my rating to 2 because of Kieren's excellent customer service. But, this does not negate the breakdown in the process of getting my prescriptions transferred to OptumRx. This type of inefficiency increases my workload and the workload of OptumRx customer support and Walgreens pharmacy and is not conducive to good patient care.
Feb 2nd, 2024