Signature Apartments

Jan 26th, 2024

To bad zero stars is not an option.........This complex has the WORST professionalism skills, and customer service! Each girl has a different story, like days of the week. DO NOT rent from them, their a big joke!
Nov 11th, 2023

I wish I could give them a zero right now. There has been a fire alarm going off for hours and hours every night (early morning) for 5 days! It is a constant beeping noise which is driving me insane!!!! I have called, emailed and complained and when I asked for a discount on rent, or reimbursement if I go to a hotel, the property manager told me that was not going to happen because WA state law gives them 10 days to fix an issue and then hung up on me. If she had a continuous beeping in her place of residence, I'm sure it would be taken care of immediately.
Oct 13th, 2023

Nice
Sep 22nd, 2023

We chose The Signature mainly because there werent many places renting that allowed pets at the time and the rent seemed reasonable. This was our first time renting our own place so we let a lot of things slide hoping to be good tenants. Im only giving this property 3 stars instead of 1 because of the one friendly office staff (Jordan) and nice maintenance staff. If it werent for Jordan Im sure we would have left a long time ago. Whenever we had questions she was the only one that answered them fast and the only one to greet us with a smile. Like I mentioned it was our first time renting so we had more questions than most and she was happy to answer them all. She was the only one that let us know she cared and she did the best she could for us. If I had to ask the other staff they seemed bothered. Anyway, on to the problems we faced 1. On multiple occasions our utilities were sent out late after our rent. And Ive gotten an email saying if you pay the already late utilities late then you get charged morehuh?! 2. Another time while I was at work a unit next to us caught fire and none of the neighboring units were contacted. I came home to piles of burnt wood and wall pieces right outside and ashes everywhere. My whole unit smelled like smoke. This traumatized my pets and now my dog is scared whenever we leave. I had to call the office to ask what happened and got the response oh well one of your neighboring units caught fire. Everything is fine. 3. We upgraded to a bigger unit because I was pregnant and we needed more space. One of the problems with the new unit right off the bat was an ant problem. We have NEVER had an ant problem before and we pride ourselves in keeping a clean home. There is a $2 monthly pest fee so we thought if we reported that there was a pest issue they would accommodate. I had mentioned it multiple times and was told yeah that happens. A guy sprays every week. Sorry this did nothing. And mind you I was pregnant and couldnt use harsh chemicals to rid of them. I did everything I could daily to get rid of them. We were told by one of the staff that the guy that sprays would come by to do the inside and he never showed up. It got to the point that we got our own spray and I had to leave the apartment while my fianc did the spraying. The staff was no help at all about it. Our neighbor had to do the same. And our neighbor was the one that told us the staff is no help about the ants. 4. We were scheduled to move into the bigger apartment in the beginning of the month (when we had the most money) and had a set day. Then we received a phone call 2 days before hand that the unit was not ready due to the flooring and they didnt know when it would be ready. They already gave us a quote on how much it would cost to switch units and when the day came it was almost double the price. We didnt get a moving date until the end of the month and we had one day notice. We were double charged on final utilities dated at the beginning and end of the month when we didnt even move in the beginning. It took MONTHS to get fixed and very little explanation. I really hope they get friendlier staff and at least come up with reasonable excuses they cant help instead of brushing the residents off.
Jan 15th, 2024