Public Storage
-
20065 15th Ave NE
Seattle, WA 98155 - 206-457-2734
Hours
Chamber Rating
-
Bj Hedahl
Sorry that this is another place that is completely automated without a real person to help the first time you are there, yet I am sure that this keeps the cost very low. Although, I am really having a hard time understanding the employees on the phone who speak English as their second language.
Apr 8th, 2024 -
Enrique Ortiz
I must be honest, my first experience with the Public Storage was rocky when I went to the office during business hours and could not talk to someone. However, Mike and Jason, did a fantastic job explaining the co-management of the two Shoreline locations, they were friendly, helpful, and very professional. It was their people skills and positive attitudes that turned me into a customer. I get it, now days everyone expects instant results, instant service, instant responses but at the end of the day we have to remember we are dealing with other humans that have responsibilities and schedules of their own. Besides, the online system can answer 95% of the questions you could have and I was able to setup everything online (kuddos for the app, so much easier) Thank you for following up after my initial call, I look forward to interacting more with you guys in the future.
Mar 31st, 2024 -
Trent Stevens
Feb 7th, 2024 -
Dustin DeKoekkoek
Elevator has been out of service for a long time
Nov 9th, 2023 -
Saffrel Kochon
Pro: Convenient location. Con: Poorly maintained facilities, Price hikes shortly after signing up, no attendant on duty, broken elevator FREQUENTLY, auto-pay through app is unreliable, 7 texts in 1 day for late payment due to auto pay not working even after manually paying, Sketchy neighborhood, getting out is VERY dangerous (due to parked cars blocking all view of oncoming traffic when leaving, load carts are minimum at best (clunky wheels, not repaired), no bathroom/Porto potty. More details: Ive been a paying customer for about 10 months, I wish I had time to move all my stuff to a different location/company. I dont expect much from a storage unit, but this one falls VERY short. In 10 months the elevator has worked properly 1 time. The elevator certification tag was reading 2 years out of date when I moved in. I have a 2nd floor unit, and had to haul 600lbs of stuff up the stairs manually, as an elderly lady was hauling carts of stuff manually downstairs. Upon calling customer service we were told its not their fault and there were stairs we could use. (Btw, nothing is their fault) There was 1 time I was so deep in the storage unit that I lost track of time, and left at 9:20pm (9pm is their close time). At other units the code works to let you out after hours, not this one, I was firmly locked in. Had to call the customer service number through google maps and read them my drivers license and other info to verify that I was me, the next day I was called by the manager of the facility (?) and reprimanded for staying so late, then I was called by someone at their office and reprimanded for staying late. The previous visit there I used my app as normal to open the gates, and received 2 emails saying that its faster for me to use the app to open the gates (huh?). The other complaint is nothing that can be fixed but I pulled my linens and winter clothes out from the unit and they all smell strongly like the storage unit, washing everything helped even though I washed everything when putting them into the unit. Right now I only stay because I do not have the time to relocate, but that will change this winter. I am not a fan of bad reviews but honestly there is no reason I can recommend this facility/location/company at this time.
Oct 15th, 2023
Contact Info
- 206-457-2734
- (206) 361-9547
- [email protected]
Products
- BOXES
- CARTONS
- LOCKS
- PACKING SUPPLIES
- PADS
- TAPE
Services
- BOAT STORAGE
- CARGO CONTAINERS
- CLIMATE CONTROLLED STORAGE
- COMMERCIAL SERVICES
- CONTAINER RENTALS
- COVERED STORAGE
- DRY STORAGE UNITS
- ENCLOSED UNITS
- LARGE UNITS
- MINI-STORAGE
- ON-SITE MANAGEMENT
- REFRIGERATED UNITS
- RENTAL SERVICES
- RESIDENTIAL SERVICES
- SELF SERVICE
- SELF STORAGE
- SELF-STORAGE UNITS
- SHORT-TERM LEASES
- STORAGE SERVICES
- STORAGE SPACES
- TRUCK RENTAL
Specialities
- MERCHANDISE
Payment Methods
- AMEX
- Discover
- MasterCard
- Visa
Special Considerations
RV PARKING
Questions & Answers
Q What is the phone number for Public Storage?
A The phone number for Public Storage is: 206-457-2734.
Q Where is Public Storage located?
A Public Storage is located at 20065 15th Ave NE, Seattle, WA 98155
Q What is the internet address for Public Storage?
A The website (URL) for Public Storage is: https://www.publicstorage.com/self-storage-wa-shoreline/604.html?pspid=pslocalsearch
Q How big is Public Storage?
A Public Storage employs approximately 2-5 people.
Q Is there a key contact at Public Storage?
A You can contact Karen Moore at 206-457-2734.
Q What days are Public Storage open?
A Public Storage is open:
Wednesday: 6:00 AM - 9:00 PM
Thursday: 6:00 AM - 9:00 PM
Friday: 6:00 AM - 9:00 PM
Saturday: 6:00 AM - 9:00 PM
Sunday: 6:00 AM - 9:00 PM
Monday: 6:00 AM - 9:00 PM
Tuesday: 6:00 AM - 9:00 PM
Q How is Public Storage rated?
A Public Storage has a 4.7 Star Rating from 271 reviewers.
Hours
-
Public Storage
1515 13th AveSeattle, WA 98122( 349 Reviews ) -
Public Storage
12020 Hwy 99Everett, WA 98204( 452 Reviews ) -
Public Storage
1111 118th Ave SE #2Bellevue, WA 98005
Ste 2( 217 Reviews ) -
Public Storage
1334 Alaskan WySeattle, WA 98101( 434 Reviews ) -
Public Storage
8520 Phillips Rd SWLakewood, WA 98498( 383 Reviews ) -
Public Storage
12249 NE 124th StKirkland, WA 98034( 507 Reviews )
Ratings and Reviews
Public Storage
Overall Rating
Overall Rating
( 271 Reviews )Bj Hedahl on Google
Sorry that this is another place that is completely automated without a real person to help the first time you are there, yet I am sure that this keeps the cost very low. Although, I am really having a hard time understanding the employees on the phone who speak English as their second language.
Enrique Ortiz on Google
I must be honest, my first experience with the Public Storage was rocky when I went to the office during business hours and could not talk to someone. However, Mike and Jason, did a fantastic job explaining the co-management of the two Shoreline locations, they were friendly, helpful, and very professional.
It was their people skills and positive attitudes that turned me into a customer.
I get it, now days everyone expects instant results, instant service, instant responses but at the end of the day we have to remember we are dealing with other humans that have responsibilities and schedules of their own. Besides, the online system can answer 95% of the questions you could have and I was able to setup everything online (kuddos for the app, so much easier)
Thank you for following up after my initial call, I look forward to interacting more with you guys in the future.
Trent Stevens on Google
Dustin DeKoekkoek on Google
Elevator has been out of service for a long time
Saffrel Kochon on Google
Pro: Convenient location.
Con: Poorly maintained facilities, Price hikes shortly after signing up, no attendant on duty, broken elevator FREQUENTLY, auto-pay through app is unreliable, 7 texts in 1 day for late payment due to auto pay not working even after manually paying, Sketchy neighborhood, getting out is VERY dangerous (due to parked cars blocking all view of oncoming traffic when leaving, load carts are minimum at best (clunky wheels, not repaired), no bathroom/Porto potty.
More details: Ive been a paying customer for about 10 months, I wish I had time to move all my stuff to a different location/company. I dont expect much from a storage unit, but this one falls VERY short. In 10 months the elevator has worked properly 1 time. The elevator certification tag was reading 2 years out of date when I moved in. I have a 2nd floor unit, and had to haul 600lbs of stuff up the stairs manually, as an elderly lady was hauling carts of stuff manually downstairs. Upon calling customer service we were told its not their fault and there were stairs we could use. (Btw, nothing is their fault) There was 1 time I was so deep in the storage unit that I lost track of time, and left at 9:20pm (9pm is their close time). At other units the code works to let you out after hours, not this one, I was firmly locked in. Had to call the customer service number through google maps and read them my drivers license and other info to verify that I was me, the next day I was called by the manager of the facility (?) and reprimanded for staying so late, then I was called by someone at their office and reprimanded for staying late. The previous visit there I used my app as normal to open the gates, and received 2 emails saying that its faster for me to use the app to open the gates (huh?). The other complaint is nothing that can be fixed but I pulled my linens and winter clothes out from the unit and they all smell strongly like the storage unit, washing everything helped even though I washed everything when putting them into the unit.
Right now I only stay because I do not have the time to relocate, but that will change this winter. I am not a fan of bad reviews but honestly there is no reason I can recommend this facility/location/company at this time.
Overall Rating
Overall Rating
( 271 Reviews )Write a Review
Self-Storage Facility Near Me in Seattle, WA
Fremont Heated Storage
Seattle, WA 98109
206-701-7771 ( 41 Reviews )
U-Box at U-Haul
Seattle, WA 98144
206-723-4365 ( 0 Reviews )
CubeSmart Self Storage
Seattle, WA 98146
206-659-9138 ( 4 Reviews )
Simply Self Storage
Seattle, WA 98107
(206) 789-8080 ( 114 Reviews )
1st Ave Self Storage
Seattle, WA 98134
206-623-6452 ( 64 Reviews )
Coppertop Park & Self-Storage
Seattle, WA 98110
206-203-9122 ( 3 Reviews )
Self Storage
Seattle, WA 98101
(206) 207-1035 ( 0 Reviews )
Public Storage
Seattle, WA 98122
206-438-9545 ( 349 Reviews )