Sherwin-Williams Paint Store

Great staff
Sep 24th, 2023

Mar 22nd, 2023

Well this is the first time I left a 1 star review anywhere because it is the worst customer experience ever. I went to this SW store to do a color match. I explained what I wanted to do with one staff member, and that guy did the color match and showed the result to me saying its 100% matched. While it was clearly not matched, I asked politely if he can further adjust it a little bit. He was impatient but finally admitted the color didnt match and went back to adjust. After 3 minutes, he came back with the paint and said it is what it is and he couldnt do more and I couldnt return it either. I asked if he could at least show me the color match result after adjusting, he just ignored my question and walked away! It was just 10 minutes since I came in the door, the staff was already impatient and he was contemptuous and unprofessional. While I totally understand the color match is challenging and no 100% match guaranteed, I wouldnt expect any customer to be treated disdainfully in such a contemptuous way. I drove 30 minutes to this store because Ive been here multiple times before and liked most staff members. But after this time, I will never come back again.
Nov 22nd, 2022

Evan is such a pro!
Nov 19th, 2022

This store is not the closest one to my house but I always go here due to their exceptional customer service. The manager, Eddie , is helpful at identifying what I need as I talk through the various projects we have going on. I really appreciate his team too - they have been able to custom match a few colors that I needed in a bind - worth driving a little farther to support this location in my opinion.
Aug 28th, 2022