The Paint Laboratory

Think paint Think different Interesting experience to color your house
Oct 14th, 2022

Aug 28th, 2022

Fabulous, creative, friendly and helpful..... no other way to put it!  Have been struggling to choose paint colors for our unusual and challenging house exterior.  Jon took a lot of time with me, looking at my home pictures and playing with color combos until we narrowed it down to something I'm happy with.  Jay was also very helpful.  Can't say enough about the wonderful service and advice - would recommend to anyone.
Jul 25th, 2022

Mar 26th, 2021

I'm very disappointed with our purchase from The Paint Laboratory. I've been an Interior Designer for over 20 years and have never had the issue we have with their paint. The Endura Flat leaves marks anytime someone slightly grazes the wall; the scuffs and even fingerprints are visible after only being installed for a couple of days. Their website says about Endurance Flat- " it has a subtle texture that absorbs light making it perfect for use in high-traffic, sheen-averse spaces."  Their customer service told me we had issues because we didn't use the correct application method, but the paint came with no instructions and in fact, on their website it says "Can be rolled, brushed or sprayed". No other instructions, and yet I was told I must have applied it wrong. When placing the order with my local sales rep, I mentioned that the client has two active young kids and was told that this finish would be perfect for the project. After 1 day, my client called with complaints about scuffs and marks and said that trying to wipe them off created an even worse problem. Not only did I disappoint a client after assuring them that the higher price tag for this high-end finish was justifiable,  I had to buy all new paint and pay our painter to come back and apply a the new paint to the whole job. I was looking forward to a long-term relationship with this company to offer my clients a unique luxury product.  Instead of offering a refund or even a discount, The Paint Laboratory told me that they are not responsible for their sales  rep's recommendation and that I will not get a refund because they've never received complaints before...So here it is, a "first" complaint so the next person this happens to can't be told the same thing.
Mar 10th, 2020