Carter Volkswagen of Ballard Service Department

Hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 4:00 PM
Sunday:
Closed

Chamber Rating

4.6 - (12 reviews)
10
0
1
1
0
Read Our 12 Reviews

Chamber Rating

4.6 - (12 reviews)
10
0
1
1
0
  • Becky Witmer

    This review is about their "taxi" service, when one of their employees gives a ride to or from the shop. I had a ride a few days ago with, I swear, the safest driver ever. He stopped completely at every stop sign. He slowed down at speed bumps. He drove slowly and carefully on residential streets.
    Jan 2nd, 2024

  • Ryan S

    Had a frustrating experience with Carter VW this week and won't be using them moving forward for service. I brought my 2016 Golf R to Carter VW to get new pads and rotors up front. They did the work, called me to come pick it up, then called me again saying the brake pedal is now going to the floor. While in their possession, they said that the master cylinder failed and Im now on the hook for an additional $1,500 brake repair or I can get it towed somewhere else. The service manager said that the failure was random and was not caused by the work that they did. I consulted with another VW tech and they said that a random failure like this was extremely unlikely. Parts can fail, but it seems like an very odd coincidence that a major part of the brake system failed while they were working on the brakes? I do not believe that the service department is trying to rip me off. I think one of the tech's may of made a mistake and now I'm being asked to pay for it. After complaining, I was able to talk with the Service Manager in person. He offered to cover the cost of the labor, bringing my total down to about $700, but I believe I'm still paying a big markup on the parts. I hate to write a negative review, but I'm so frustrated with this whole situation that I want to warn others.
    Dec 28th, 2023

  • Laura Steinberg

    Kevin Dean/Service was awesome! I showed up to my apmt with newly purchased old sweet Jetta with pile of service records & some idea of what it needed. He took the time to go thru history and came up with a reasonable service plan without pushing service items and in a respectful, listening professional manner! Thanks Kevin! See you for my next service!! Service: Transmission
    Oct 3rd, 2023

  • Serina Hsu

    Clean facility, friendly staff, they did an awesome job and were very quick.
    May 15th, 2023

  • Alex


    Mar 8th, 2023

Read Our 12 Reviews

About
Carter Volkswagen of Ballard Service Department

Carter Volkswagen of Ballard Service Department is located at 5202 Leary Ave NW in Seattle, Washington 98107. Carter Volkswagen of Ballard Service Department can be contacted via phone at 206-782-7474 for pricing, hours and directions.

Contact Info

  •   206-782-7474

Questions & Answers

Q What is the phone number for Carter Volkswagen of Ballard Service Department?

A The phone number for Carter Volkswagen of Ballard Service Department is: 206-782-7474.


Q Where is Carter Volkswagen of Ballard Service Department located?

A Carter Volkswagen of Ballard Service Department is located at 5202 Leary Ave NW, Seattle, WA 98107


Q What is the internet address for Carter Volkswagen of Ballard Service Department?

A The website (URL) for Carter Volkswagen of Ballard Service Department is: https://www.cartervw.com/service-department/?utm_source=gbp&utm_medium=organic&utm_campaign=mcm-service


Q What days are Carter Volkswagen of Ballard Service Department open?

A Carter Volkswagen of Ballard Service Department is open:
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed


Q How is Carter Volkswagen of Ballard Service Department rated?

A Carter Volkswagen of Ballard Service Department has a 4.6 Star Rating from 12 reviewers.

Hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 4:00 PM
Sunday:
Closed

Ratings and Reviews
Carter Volkswagen of Ballard Service Department

Overall Rating

Overall Rating
( 12 Reviews )
10
0
1
1
0
Write a Review

Becky Witmer on Google

image This review is about their "taxi" service, when one of their employees gives a ride to or from the shop. I had a ride a few days ago with, I swear, the safest driver ever. He stopped completely at every stop sign. He slowed down at speed bumps. He drove slowly and carefully on residential streets.

Business Response on Google Mar 27th, 2024
Thank you for your review!

Ryan S on Google

image Had a frustrating experience with Carter VW this week and won't be using them moving forward for service.
I brought my 2016 Golf R to Carter VW to get new pads and rotors up front.
They did the work, called me to come pick it up, then called me again saying the brake pedal is now going to the floor.
While in their possession, they said that the master cylinder failed and Im now on the hook for an additional $1,500 brake repair or I can get it towed somewhere else.
The service manager said that the failure was random and was not caused by the work that they did. I consulted with another VW tech and they said that a random failure like this was extremely unlikely.
Parts can fail, but it seems like an very odd coincidence that a major part of the brake system failed while they were working on the brakes?
I do not believe that the service department is trying to rip me off. I think one of the tech's may of made a mistake and now I'm being asked to pay for it.
After complaining, I was able to talk with the Service Manager in person. He offered to cover the cost of the labor, bringing my total down to about $700, but I believe I'm still paying a big markup on the parts.
I hate to write a negative review, but I'm so frustrated with this whole situation that I want to warn others.


Laura Steinberg on Google

image Kevin Dean/Service was awesome! I showed up to my apmt with newly purchased old sweet Jetta with pile of service records & some idea of what it needed. He took the time to go thru history and came up with a reasonable service plan without pushing service items and in a respectful, listening professional manner! Thanks Kevin! See you for my next service!! Service: Transmission

Business Response on Google Apr 1st, 2024
Thank you for your review!

Serina Hsu on Google

image Clean facility, friendly staff, they did an awesome job and were very quick.

Business Response on Google Mar 31st, 2024
Thank you for your review!

Alex on Google

image

Business Response on Google Jun 19th, 2022
Hi Alex! Thank you so much for the five-star review!

Load More Reviews

Overall Rating

Overall Rating
( 12 Reviews )
10
0
1
1
0

Write a Review

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