Swedish Primary Care - Queen Anne

I have had to reschedule every appointment I have made and I established care in October 22 and have had 3 different doctors with every 6 months appointments. Had to reschedule my 4th appointment with this clinic and almost had to have a 4th doctor. Training days all but one time so that means they could have blocked off the doctors schedule to not allow clients to schedule those days if they were professionals about it. Update: 2 weeks later after several phones calls and requests for calls back and specifically talking to the clinic manager about wanting a call back about all of my appointments being cancelled I did not receive a call back and the clinic manager said she didn't understand that I wanted a call back even though I said that I wanted a call just expressing some form of remorse.
Jan 21st, 2024

Disappointing and discouraging. Recently lost a good doctor relationship with Kaiser due to job/insurance change. Set up an appointment as a new patient. Two month wait - Ok, I get it. Re-arranged my tight work schedule. Received an e-mail 1 hour before the appointment with the news the doctor can't make it. Called in. Next appointment more than a month away. I get pushed back another month. This doesn't work for me. You "accept new patients" - you make it work for them. Stay after hours, if you have to, precious doctor. Build new relationships. Make it work for people who pay your bills. Never heard back from the receptionist or anyone else. Not good. As tempting as it is to mention the doctor's name, I do believe it's mostly the way these clinics are managed and the general state of our pathetic primary healthcare today.
Jan 12th, 2024

Dr. Oltman is great. He does a good job being present, thorough, personable, and efficient even when its super busy and you know hes got patients back to back. He makes us feel good about our sons care as a Black family. Samantha at the front desk is so helpful and kind. Some of the other staff can be curt and not have the best attitudes or purview for customer service.
Dec 22nd, 2023

Dr Oltman is so kind and amazing. Thanks very much for all of your help and staff. Many thanks!
May 8th, 2023

I drive all the way from West Seattle to here because the staff and doctors are so amazing. They're actually nice, they treat me like a human being, and they take my concerns seriously. I wish that this was the standard and medicine, but unfortunately it is not. I wish other facilities could do what this facility is doing and hiring good doctors with up-to-date information, that give good medical advice, and show that they truly care for people. Dr. Hutchinson is amazing! Even the people that work the front desk are nice and friendly. Hands down this is the best primary Care facility I have ever been to in my entire life.
Nov 19th, 2022