Madewell

Really wonderful service, even during the crazy Christmas rush. Kobe was especially great, and really went out of her way to be kind and helpful with sizing and styling advice. Thank you! :)
Dec 28th, 2023

I just left here almost crying because the store manager (bald man) was so rude to me. I saw a shoe on display and asked if they had its pair as it was my size. He wouldnt look for it but told me i could look through the piles of shoe boxes for its match. I asked if he could help me and he said no i was SOL. Will literally never return to this store.
Dec 26th, 2023

Dec 3rd, 2023

As a customer who has been purchasing and wearing Madewell jeans for years, I am saddened and disappointed by my most recent experience. I usually would not leave a review, but I feel that it is important as it has impacted my view on Madewell and being a customer. I visited the U-Village Madewell at the end of February 2024 to exchange a pair of jeans I received as a Christmas gift due to the pants being too tight on me. I entered the store and asked an associate for help with my exchange as the pants were unused and still had all of the original tags attached. The associate was a younger white male who told me I was past the deadline for exchanges which is only a 30 day window. I asked if there was any extensions due to the holidays and most stores will honor a longer exchange policy due to travel. We live an hour away from the closest Madewell store and after the holidays and traveling (which we did) January was a time to reset and get ready for the New Year. With that being said, I pleaded and explained that I was not looking for a refund or store credit and that I simply wanted to exchange for a larger size so that I could fit into a pair of jeans from a store I am a constant customer with. He said "policy is policy" and refused to honor the exchange. He then further went on to tell me that even if he had approved the exchange, the pants I brought in were no longer in store so I would not be able to exchange even if I was within the 30 days. I left the store feeling like I wasted my time and effort. I drove an hour to make the exchange and was turned down due to there stringent exchange policy. I was less then 30 days over the exchange date and was turned away with a pair of jeans that I could not wear because they were too small. All in all, I do not plan to purchase from Madewell in the future. I have always admired the jeans and quality but with such strict regulations on exchanges and this poor experience, I do not plan to purchase from this company in the future.
Mar 19th, 2024

This is for the U-Village location. You'll need to drive around and walk into the shopping area, but the walk is worth it --- especially during the sales events. Staff is friendly, knowledgeable, and professionally helpful. They were intuitive, and the staff worked together to find the right fit! They carry clothing for both Men and Women but will have considerably more selections for women. The quality is very good for men's t-shirts. Women's jeans is where they shine. They can special order a pair if they don't have it in stock. They can also alter the hem, for the life of the jeans. They have discounts for those in the medical field and if you have a Madewell account. Also if you bring in a pair of jeans, they will credit you $50 and donate the jeans a non-profit. Midas 5-stars for the very collaborative staff and connection to the community service.
Aug 31st, 2023