Chase Bank

Feb 1st, 2024

Went there recently to close my debit card account, because I have lost close to $350.00 from fraud charges, causing my checking account to be charged overdraft charges. They didn't help me close the account, I had to do that online. I'd recently had fraud notices from them, but if I acknowledge with a yes, my debit card is canceled and it takes a week to get a new debit card how do I get gas, food, etc etc. Since 11/04 I've lost $850.00. Being robbed by Arrowhead Gardens, fraudulent debit charges, overdraft charges caused by those events! And I'm getting very frustrated because I'm a mobile homeless 78 years old guy, trying to survive a cold winter.
Jan 7th, 2024

Great customer service
Apr 18th, 2023

3 employees on the floor and two behind the counter. I wait in line, and when it's my turn the teller told me she cannot help with cash transactions. Id have to wait in line again and eait for the other teller. The other teller was nice and efficient. Seems like everyone at this branch is focused on the acts and processes and not on the customer experience. If I hadn't been to other branches and experienced better, I probably would have assumed that this is just the way it is.
Apr 4th, 2023

Jun 1st, 2022