Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 1:30 PM

Chamber Rating

Verified Member
2.9 - (19 reviews)
9
0
0
0
10
Read Our 19 Reviews

Chamber Rating

Verified Member
2.9 - (19 reviews)
9
0
0
0
10
  • Anthony Athy

    This is the second time in less than a week Key Bank would not allow me to make a withdrawal inside of the bank even with having my drivers license in their possession and sending a security code to my phone for verification. This happened at two different branches; one branch in Bellevue and this branch in Seattle. I had to call the Bellevue police just to get my money out the first time, and they didnt give me my money until I called the police. This second time, at this branch, I was forced to leave the branch empty handed. Im transferring every dollar from my accounts leaving just a penny in each account. Im done here. Horrible.
    Mar 19th, 2024

  • Yezna T


    Jan 14th, 2024

  • Lonzo McQueen

    The way keybank runs their operations is cringe and funny. Over complicated deposit system. Unprofessional glorified tellers. Always asking me to get a loan or credit and it getting annoying. Get 10 calls a day regarding some stupid credit card and saving accounts. Useless products and they keep pushing it. System so messy even the worker dont know what theyre doing. These banks dont feel professional. Unlike chase, us bank, and bofa their branches are updated to modern looks these banks feels like you walked in a homeless shelter. At chase you see the bankers for 5+ years. At keybank its like speed dating.
    Dec 2nd, 2023

  • Nancy Peppler

    I am having a horrible customer service situation at keybank belltown. Addisu the manager had me close my sons account and open a new one to get my son a new debit card and then after the card arrived said it wont work! Then Daniel called me and was not willing or able to help me and wouldn't give me his name or email? I was like wait im supposed to give you ALL my personal info and you cant give me your key bank branch email? Then he called back and said I was right and gave me his email. They are inept and don't know what they are doing over there.
    Jul 1st, 2023

  • Phoenix E

    If you're trying to open an account at KeyBank make sure you have money because these people here will treat you like you don't. I tried to make a complaint against one lady and unfortunately they will not disclose her name but Landon Hughes just wanted to make sure his name he was mentioned and he was very rude also. All I was looking to do was to exchange my $20 that had been ripped. But because I did not have an account with them they would not do it. I asked you to start an account and the first words out of her mouth was do you have money? Yes lady I have money, I have more money than you. An awful experience just to try to exchange a $20. I do have to give a shout out to Christian the security guard who was the only professional employee as well as very kind and the bankers should take note from him. I just asked a gentleman who has account to exchange it for me and let's see if they turn their customer down.. NOPE would not do for their own customer.. Key Bank you suck.. **My response to "owner".. You really should retrain your bankers in customer service.. To respond to a potential client, who is also a business owner, when asking to open an account and the first question asked is if I had any money? I mean really? Why would I open an account if I didn't have any money? SMH
    Nov 30th, 2023

Read Our 19 Reviews

About
KeyBank

Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU; and a website, Key.com, and mobile app that provides account access and financial products 24 hours a day.

Contact Info

Products

  • Checking Accounts
  • Savings Accounts
  • CD's
  • Loans & Lines of Credit
  • Credit Cards
  • Investments

Services

  • ATMs
  • Online/Mobile Banking
  • KeyBank Relationship Rewards
  • Safe Deposit Boxes
  • Investment Services

Languages

  • English

Questions & Answers

Q What is the phone number for KeyBank?

A The phone number for KeyBank is: (206) 443-6589.


Q Where is KeyBank located?

A KeyBank is located at 2500 1st Ave, Seattle, Washington 98121


Q What is the internet address for KeyBank?

A The website (URL) for KeyBank is: https://www.key.com/locations/wa/seattle/BRCH47310004/2500-1st-ave?ppc=cmpyxt


Q How big is KeyBank?

A KeyBank employs approximately 20+ people.


Q What days are KeyBank open?

A KeyBank is open:
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 1:30 PM


Q How is KeyBank rated?

A KeyBank has a 2.9 Star Rating from 19 reviewers.

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 1:30 PM

Ratings and Reviews
KeyBank

Overall Rating

Overall Rating
( 19 Reviews )
9
0
0
0
10
Write a Review

Anthony Athy on Google

image This is the second time in less than a week Key Bank would not allow me to make a withdrawal inside of the bank even with having my drivers license in their possession and sending a security code to my phone for verification. This happened at two different branches; one branch in Bellevue and this branch in Seattle. I had to call the Bellevue police just to get my money out the first time, and they didnt give me my money until I called the police. This second time, at this branch, I was forced to leave the branch empty handed. Im transferring every dollar from my accounts leaving just a penny in each account. Im done here. Horrible.

Business Response on Google Mar 23rd, 2024
Hello Anthony, please email us at [email protected] with your full name, contact number & reference case #102652 in the subject line. We'd be happy to address your concerns and have this forwarded to our branch management team for review. Thank you. ^PD

Yezna T on Google

image

Business Response on Google Feb 3rd, 2024
Hello, thank you so much for the 5-star rating. Wishing you a great day! ^PD

Lonzo McQueen on Google

image The way keybank runs their operations is cringe and funny. Over complicated deposit system. Unprofessional glorified tellers. Always asking me to get a loan or credit and it getting annoying. Get 10 calls a day regarding some stupid credit card and saving accounts. Useless products and they keep pushing it. System so messy even the worker dont know what theyre doing. These banks dont feel professional. Unlike chase, us bank, and bofa their branches are updated to modern looks these banks feels like you walked in a homeless shelter. At chase you see the bankers for 5+ years. At keybank its like speed dating.

Business Response on Google Dec 7th, 2023
Hello Lonzo, please email us your full name, ZIP code & phone number to [email protected] & reference case#98059. We'd like to escalate your concerns and will have the appropriate area reach out to you within 2 to 3 business days. Thank you. ^PD

Nancy Peppler on Google

image I am having a horrible customer service situation at keybank belltown. Addisu the manager had me close my sons account and open a new one to get my son a new debit card and then after the card arrived said it wont work! Then Daniel called me and was not willing or able to help me and wouldn't give me his name or email? I was like wait im supposed to give you ALL my personal info and you cant give me your key bank branch email? Then he called back and said I was right and gave me his email. They are inept and don't know what they are doing over there.

Business Response on Google Jun 22nd, 2023
Hi Nancy, This certainly isn't the type of service we strive to provide our clients. Thanks for sharing the feedback, I will be sure to pass this along to the branch so they are aware. Hope you have a good weekend! ^LH

Phoenix E on Google

image If you're trying to open an account at KeyBank make sure you have money because these people here will treat you like you don't. I tried to make a complaint against one lady and unfortunately they will not disclose her name but Landon Hughes just wanted to make sure his name he was mentioned and he was very rude also. All I was looking to do was to exchange my $20 that had been ripped. But because I did not have an account with them they would not do it. I asked you to start an account and the first words out of her mouth was do you have money? Yes lady I have money, I have more money than you. An awful experience just to try to exchange a $20. I do have to give a shout out to Christian the security guard who was the only professional employee as well as very kind and the bankers should take note from him. I just asked a gentleman who has account to exchange it for me and let's see if they turn their customer down.. NOPE would not do for their own customer.. Key Bank you suck.. **My response to "owner".. You really should retrain your bankers in customer service.. To respond to a potential client, who is also a business owner, when asking to open an account and the first question asked is if I had any money? I mean really? Why would I open an account if I didn't have any money? SMH

Business Response on Google Nov 24th, 2023
Good Afternoon, we are sorry to hear about your experience. We do not exchange damaged notes for non clients for security reasons and apologize for any inconvenience this may have caused. Please email [email protected] and reference case# 97036 if you have any other questions. Thank you.^CH

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Overall Rating

Overall Rating
( 19 Reviews )
9
0
0
0
10

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