KeyBank

This is the second time in less than a week Key Bank would not allow me to make a withdrawal inside of the bank even with having my drivers license in their possession and sending a security code to my phone for verification. This happened at two different branches; one branch in Bellevue and this branch in Seattle. I had to call the Bellevue police just to get my money out the first time, and they didnt give me my money until I called the police. This second time, at this branch, I was forced to leave the branch empty handed. Im transferring every dollar from my accounts leaving just a penny in each account. Im done here. Horrible.
Mar 19th, 2024

Jan 14th, 2024

The way keybank runs their operations is cringe and funny. Over complicated deposit system. Unprofessional glorified tellers. Always asking me to get a loan or credit and it getting annoying. Get 10 calls a day regarding some stupid credit card and saving accounts. Useless products and they keep pushing it. System so messy even the worker dont know what theyre doing. These banks dont feel professional. Unlike chase, us bank, and bofa their branches are updated to modern looks these banks feels like you walked in a homeless shelter. At chase you see the bankers for 5+ years. At keybank its like speed dating.
Dec 2nd, 2023

If you're trying to open an account at KeyBank make sure you have money because these people here will treat you like you don't. I tried to make a complaint against one lady and unfortunately they will not disclose her name but Landon Hughes just wanted to make sure his name he was mentioned and he was very rude also. All I was looking to do was to exchange my $20 that had been ripped. But because I did not have an account with them they would not do it. I asked you to start an account and the first words out of her mouth was do you have money? Yes lady I have money, I have more money than you. An awful experience just to try to exchange a $20. I do have to give a shout out to Christian the security guard who was the only professional employee as well as very kind and the bankers should take note from him. I just asked a gentleman who has account to exchange it for me and let's see if they turn their customer down.. NOPE would not do for their own customer.. Key Bank you suck.. **My response to "owner".. You really should retrain your bankers in customer service.. To respond to a potential client, who is also a business owner, when asking to open an account and the first question asked is if I had any money? I mean really? Why would I open an account if I didn't have any money? SMH
Nov 30th, 2023

I am having a horrible customer service situation at keybank belltown. Addisu the manager had me close my sons account and open a new one to get my son a new debit card and then after the card arrived said it wont work! Then Daniel called me and was not willing or able to help me and wouldn't give me his name or email? I was like wait im supposed to give you ALL my personal info and you cant give me your key bank branch email? Then he called back and said I was right and gave me his email. They are inept and don't know what they are doing over there.
Jul 1st, 2023