Skyline Health Services

Every business that has many customers competing for affordable healthcare will have some challenges. There has been no problems. Wish the wait times for exams and cleanings were not so long, however one will find that at many other places. The phone service could be improved upon by training employees to speak in a way that people can understand.
Jun 5th, 2020

So horrible to caregivers who are sent there by agencies. Caregivers can't use a microwave in the building, can't use the break room in the building. Horrible people. Very discriminating people. Awful experience
Jun 16th, 2019

My husband and I were in a bike accident when our tandem bike's front tire had a blowout and we hit the street hard. He escaped with minor injuries but unfortunately not me,  I had to have pins inserted to hold my pelvis together, plus a total hip replacement. I also had a broken collarbone and 5 broken ribs.After 11 days at Harborview Medical Center we found Skyline thanks to recommendations from condo neighbors. We were amazed at the quality of care I received.I was at Skyline another 32 days. For the first ten days there I couldn't even get out of bed. But the Physical Therapists and Occupational Therapists were outstanding in working with me, bit by bit, to start moving.  It was complicated by my broken collarbone, so I could not use a walker. Holding a coffee cup was the maximum effort I could use my arm for. I also could only put 50% of my weight on my injured leg. That didn't stop them from finding ways to help me learn to get out of bed, then stand, then walk with a cane in a way that still protected my arm and leg.3 weeks after the accident I still hadn't gotten out of bed.  After 4 weeks I started to walk with the cane and the skills they provided.  5 weeks after the accident the doctor cleared me to use both arms and legs with no limitations, and the PTs and OTs quickly got me walking 50 feet one day, then 100 the next, and so on.  6 weeks from the accident and I was ready to go home, and able to walk so well that within just a few more days I could walk without the walker, using the skills I had learned.In addition to an absolutely fantastic rehab team that worked with me six days a week (on many days for two hour-long sessions), they provided me with caring nursing staff and a staff doctor who spent one hour with me on our first meeting -- who gets that anymore? -- and unhurried visits several times after that.  Skyline also provided a private room, a very clean and pleasant environment, and meals that were far, far above the usual institutional standard.  With fairly limited things to look forward to each day, it was comforting to know that there were meals coming that I was actually excited to have served to me.As I slowly got stronger I was able to walk on the wide carpeted hallways and then outdoors on the several terraces that overlook the city. The fourth floor one was particularly nice as it has an extensive flower garden.In my month-long stay I never encountered anything but competence and a caring attitude.  I don't recommend having an accident like mine, but if you do you will find Skyline a terrific place to recover your health and confidence in yourself.  It will long have a special place in my heart.
Oct 31st, 2021

I'm Louise, Jeff's wife using his sign-in. I came to Skyline after a serious accident and 11 days in the hospital recovering from a total hip replacement plus 2 pins in my pelvic bone. I also had a broken collarbone. Skyline was terrific. 3 weeks after the accident I was still unable to get out of bed without assistance. But with Physical Therapy and Occupational Therapy 6 days a week, that soon changed. Every one of the five different therapists was caring and competent, and at 4 weeks I was starting to walk. This wasn't easy since my broken collarbone meant I couldn't use my left arm to support me, and my left leg could only bear half my weight, never my full weight. But the therapists taught me safe ways to walk with a cane. At 5 weeks the doctor said I could use both arms and both legs fully, and the therapists really went to town teaching me to walk safely and normally. After 6 weeks I was able to walk out of Skyline, not fully cured for it will take a lot more healing, but able to function again at home. Staff were universally caring and competent. I had a private room and a comforting and attractive environment. The meals were more like restaurant meals than institutional food, and I truly looked forward to them. The nursing staff and the staff physician were terrific, universally pleasant even at challenging times. In short, if you need rehab services, this is an absolutely wonderful place to receive it.
May 29th, 2021

Well, from my recent experience I was sharing something I had not encounter anything like this before, I have been a CNA myself, a nursing student and currently working as an MA. My "complaint" regarding the thread title of "mouthy rude CNA's" on 7th floor On 6/28/19was in reference to being I was there to help her and told her that client, "patient" of theirs, needs two persons for moving, because it's written on daily board, Patient needs adjustment on bed properly due to her inability to adjust her body on her own, so I called CNA's and both were African American, to be specific, not that I'm racist and unfortunately I don't have their names, second one was very rude to the point she didn't listen to my request: when I heard them saying let's put her to wheelchair, I thought they were going to help patient back to bed properly so patient can sleep little more it was only 6:00 am and patient was falling a sleep after restless night, but they decide to take off her bed sheets and blankets, leaving patient with no options but to leave on wheelchair without anything to cover,  I had to look for blankets I couldn't find any in room, and I had to pull a t shirt that can at least cover patient so she don't get sick, that's common sense to me if I were a CNA working in health center, I asked please can you put patient back to bed once the beds been made, since she wasn't able to sleep whole night, due to her involuntarily  body movement throughout nights leaves her with restless sleep, None of them respond to my request, so I thought may be it's their way of saying OK, and I went to bathroom while CNA's were present in room and upon arriving to my client room, I notice patient was on wheelchair all by herself falling off the wheelchair, sleepy and with no blanket, shivering, and bed was undone, no sheets available, nor blankets, I was shocked! I wait for quite a bit to see if the CNA will return to continue taking care of the patients with bed sheets and blanket, while patient was falling off the wheel chair, but NO, I had to finally go and find RN because there are no point asking that CNA anything, because she ignored the first time, she doesn't even respond to you nor does her work properly keeping in mind that patient safety is number one for any health or medical facility employee, no matter what else is going on, that's what you been paid to do, but it really saddens me to see such CNA's that just show up to work and no intention to help patient and listen to their core problem and help, instead ignoring and leaving patient in unsafe position or places that could lead to legal contradiction. I spoke to RN and she said oh they are with other patient, I said this is not the First time i've been requesting since, they clearly ignore what I've request after explaining not to leave patient on wheelchair and so they did anyway, and now patients is falling off of wheelchair falling asleep, After 15 minutes, same two CNA's showed up with unhappy face, I ask her the one that was very rude in the beginning, that "please do not leave patient by herself on wheelchair next time, unfortunately," she told me in condensation tone "don't yell at me," I said I'm not yelling, and then she walked out while yelling on the hallway, it surprises me, you're the one is angry and instead of saying sorry, because I could have gone to complain lack of competency on her behalf and attitudes toward her job was strongly weak and her gestures of how she treats and talks to patient including their family members is none to zero, I feel unfortunate to have encounter such terrible experiences that morning. I have been working in hospital settings myself for a while and I know this isn't how you talk to patient caregiver, patient family and patient herself most importantly, due to patient being unable to speak or navigate her thoughts, I'm the patient voice, that's all I have to say, I feel this is very important to me to able to express my thought and experience of that unfortunate day,  she was very offensive to me and yelled at me when at the end I requested her saying "please next time can you not leave patient on wheelchair" no blankets, and while patient was falling asleep, I could have taken patient to bed but it was two person assistance, so I need another person to move patient to her bed, but then there's no bed sheet nor blankets, it was a worse situation I have had encounter, I'm sorry to tell you my bad experience over at your health center, but I think every one should share theirs observation so it doesn't go unnoticed or next patient doesn't need to go through the treatment that we receive, she came off to me like I was a numb skull who had never been a CNA before, Thanks so much for listening!
Jul 6th, 2019