Chase Bank

Terrible customer service at this branch. I visited to open a checking account yesterday, and they booked an appointment for today and gave me a document for acceptable forms of identification. I brought the ID documents based on the instructions and found out they need more forms of IDs. They wasted my time driving half an hour each way, and they were not sympathetic for the clear error on their side. They only thanked me for my feedback when I pointed out the wrong instructions I was provided, with no apologies or any sympathy.
Dec 17th, 2023

I had the BEST customer service in this bank from Roni. She accomplished very well everything I asked her for. I recommend it to everyone else who needs a great customer service.
Dec 6th, 2023

Very helpful and kind staff, we needed a document notarized and they were able to see us that day, the multiple staff we spoke to were very professional and courteous including the security guard, the ladies at the front desk, Leah (on the phone), and of course the notary! Thank you so much!
Nov 8th, 2023

Excellent service. Thank you to Samantha!
Aug 17th, 2023

Bankers here need some basic training. I sold my house and got a check of hundreds of thousand dollars. The house was under my trust and I needed to open a trust bank account. I went to this branch and Leah told me 3-5 business days were needed after they copied my trust agreement. 6 business days later they told me everything was clear and I made an appointment. 45 minutes before the appointment they called me they need an EIN number for opening this account and I had to apply from IRS. I admit I did not finish everything for my trust but they told me everything was clear. It was large amount of money in the check and I needed to deposit it ASAP. By the way revokable trust does not need an EIN. They seriously need some knowledge training.
May 12th, 2023