Kadlec Clinic - Pasco Primary Care

Please take down the pride flag in the waiting area! That flag is very offensive to me and probably other patients!!!! I will be reaching out to Providence to make sure that that flag is taken down!!! If the gal at the front desk wants them on her car so be it but its not wanted at a place of business!!!!
Feb 16th, 2024

Terrible customer service. The receptionist spelled my name wrong despite giving her my drivers license and verifying it on the phone. It cost me $500 with insurance to be a new patient. The nurse was in a rush and didn't ask about family history or supplements. The doctor ordered a blood work test that charged my insurance $600. The blood work came back normal. The issue of hives was not addressed. The doctor wouldn't refer me to a dermatologist until I had two months of chronic hives.
Feb 10th, 2024

Dr.Pickett is great. Saw my daughter first; somehow it was covered by insurance. I then established care and after appointment found that doctor was no longer covered. $300 later both insurance and clinic were sorry no one mentioned this. Premera is not an insurance that covers this clinic. I was told it was the patients responsibility to ensure doctors are preferred providers. I agree; but if you ask for my insurance at time of appointment; shouldnt your staff know that the doctor is not a preferred provider too? I waited 6 months to establish care and now I am back to square one.
Oct 18th, 2023

Dr. Brady is excellent but the receptionists are terrible, you make a call to make an appointment or leave a message for the nurses and they answer you so badly, I don't know what they have against the patients.
Oct 15th, 2023

Be ready to wait for good service then get ready to wait for ANY service. From a simple cyst removal to the fulfillment of a prescription avoid these folks if possible. They never have enough doctors or staff on hand to attend to you promptly and forget them totally if you have state insurance, then it's a screw you and wait.
Sep 10th, 2023