Compass Health

Avoid this company at all costs. Horrible horrible company. The designated crisis responders have lied through their teeth about me and take my rights away. If I was able to sue them for slander I would. If I could give zero stars I would.
Aug 25th, 2023

The counselours here made my trust issues and my life way worse than it even was before, now that i have a counselor that's decent who has actually helped, I am just now starting to trust getting help in this kind of setting again (6 years later!!!!! That's how long it took for me to even think about seeing a counselor again after coming here) DO NOT come here, ever. They will leave you with more issues than when you came in. I can't even explain everything that happened and what they did to me, just take my word for it, please.
Apr 4th, 2020

When I walked into the front office niether of the secretary s acknowledge me. One of them named Kate absolutely ignored me and kept on fixing her hair looked at me and yawned. Saddly enough for me and my schedule that wasn't the end of my Miserables treatment and unprofessional treatment at there hands. I was very patient and was made to wait no less than two hours just to be told that's how things worked around there. The place is a joke, the staff treats us like having a medical devices like as if we had the plague or some kinda choice in being a patient there. I came for help and was treated very poorly
Oct 13th, 2018

I have experiences with Compass Health as a patient and as a member of the public who lives with a client of their who is part of their outpatient program. As a patient I was never able to connect with the councilors I saw and I found what I needed elsewhere. It felt like they were trying to rush patients in and out. Some of my counciling appointments we're only 20 minutes long. I get the feeling that it's all about numbers and not spending as much time as possible with each patient. It shouldn't be about the total number of people seen but the total number of people who received the help they needed. Now as a member of the public I have witnessed first hand that their outpatient program is a complete joke. I live with a person is part of this program and Compass is responsible for finding a place for them to live and also pays their rent. From what I've read the program is supposed to have a very involved team of councilors for patients and councilors make frequent check up on their patients at home in between regular appointments. I have lived with this person for a little over 3 months and I don't know her councilor hasn't been able to see that this person is doing absolutely nothing to try to improve their mental health. Actually they really only do things that worsen a person's mental health. This person started smoking meth in the house just a few days after moving in. I am a recoving addict and know the signs and smell when a person is smoking meth. Most of the time the house is filled with cigarette smoke which is a common way to try to hide the smell but I've also smelled burnt meth on it's own. I've been told by a member of their family and by several people she has had over that this person uses meth and they even have offered it to our other roommate. They have also engaged in criminal activity and been arrested twice since living here. This person has broke into my car and stole several things which my other roommate has seen in this person's room. Stolen mail has been found open and in this person's room as well. They are awake for days and days at a time which has led them to go into meth psychosis. The police had to be called during one where this person kicked my door open in the middle of the night while I was asleep and began to scream at me. Everything was reported to our property manager and they started the eviction process against this person. For whatever reason Compass sent their rental assistance for the next month and because of a miscommunication between the property manager and landlord the payment was accepted and now the eviction process has to start over. Either she is a master liar/manipulator or her Councilor is blind or even worse doesn't care and just does the least amount of work required to keep their job. From what I've seen first hand Compass Health has done nothing but enable this person to continue to abuse drugs and commit crimes with the money the state gave Compass Health to provide housing assistance to people who need it. I've been living in hell because of this and my own mental health has been greatly affected because of it. I don't blame Compass Health completely but their a obviously serious flaws that need to be corrected for who is given this assistance and with how much time is spent ensuring patients are doing things to improve their mental health so they are not a danger to themselves and others.
Dec 13th, 2018

The receptionists are very kind ladies, no doubt. However, I recently quit seeing my therapist because I wasn't getting the help I needed, after seeing him for four years. Therefore, I am changing my rating. Over the course of four years, I requested to be put on a housing list, I requested help getting a disability job, I requested my support animals be re-registered, I requested in-home assistance, I even made the incredibly simple request of joining Compass's art group, so I could meet new people while doing something I enjoy. The only request he was able to follow through on was getting me on antidepressants, and putting me in an anger management group that I struggled to get to because it meant I had to wake up 3 hours earlier than normal just to get on the bus. Over these four years, I was told multiple times that I, a severely depressed aspie with diagnosed severe anxiety, had to do things like a normal adult. I have autism. I was told to make phone calls to big important companies by myself, because "I can get you the numbers, but it's not my job to do it for you". In the last year or so of seeing him, I was told REPEATEDLY that my online friends either weren't real or didn't matter (mind you, these are my only friends because I'm autistic with diagnosed severe anxiety and depression, so in-person socialization is exceptionally draining and bad for my stress levels.), and that "at the end of the day, when you shut off the internet, these people aren't there, you're completely alone. During the appointment before my last, my therapist literally told me I "was right to be paranoid" that my SO in Illinois could be cheating on me, and "for all anyone knows", she's seeing a dozen other people behind my back, and all my friends are lying to me (even the man I've known for 14 years). This was after I told him I didn't appreciate him demeaning the only relationships I've been able to make in the past 12 years, and making me feel more insignificant and insecure about my long-distance relationship. He spent a year asking me the same question about my depression, even after I told him I hadn't felt suicidal in years, and hadn't had any urges to self-harm since taking the meds he gave me. The rest of the hour with him would also usually be spent talking about "what depression looks like" to me. He got the same answers every time, and would always end the session with "Alright, and next time we'll talk about something else". He didn't care about anything other than my depression, even though we were there to help with my autism and anxiety. If I told him something he did or said made me upset or uncomfortable (such as roleplaying stressful interactions), he pushed me and kept doing it. The fact he could never remember my name should have been a huge red flag. What's been bugging me the most, and the main reason I'm rewriting my review is what happened on the day I told him I was leaving. He asked me, and I quote, "Do you feel like we accomplished anything here, or did you just enjoy coming in and lying to me every other week?". You, sir, are an example of why all my friends are "virtual". What you said both about myself, and my girlfriend have been burned into my memory, and I will never forget how worthless you made me feel. I sincerely wish I had the confidence to quit ages ago.
Nov 9th, 2018