Protection 1 Security Solutions

If you are looking to subscribe to security service with ADT/Protection1, don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. They kept charging a monthly fee while we jumped through all their hoops. We were given numbers to call to cancel service were put on hold for hours. Finally after you get through to someone, they ask you to send an email. Then the email is not effective for another month. There are so many wireless cameras and other services. I would look elsewhere.
Feb 23rd, 2023

Worst customer service possible. Avoid at all cost.
Dec 3rd, 2022

Straight to the point Cons 1. Outdated and overpriced equipment 2. Sluggish feature limited app that crashes whenever you try to view a notification 3. Three year contract required 4. Seven day buyers remorse period 5. Annoying main panel with chimes you cant silence and torture your pets 6. Sales team will promise anything and everything to make the sale. After that your are just a number Pros 1. Live customer support staff fluent in English Avoid this company at all costs. Youve been warned.
Dec 13th, 2021

absolute worst company ever then a customer for 15 plus years got a little behind in the bill they turned me off transferred seven times on hold over and over 45 minutes later disconnected. You couldn't pick a worst alarm company if you tried
Jul 29th, 2020

I cannot recommend protection 1/ADT after using them for about 12 years. My alarm system need an update and started beeping. The service tech came out for what I was told was the free appointment. The cellular battery needed to be replaced. Told I would pay about $35. They charge me $245. I am on my fifth call the customer service each time being told $210 of the charges being waived and getting apologies. It never is waived I keep getting letters saying Im overdue. Customer service is not empowered at all. They will not allow you to talk to a supervisor. Every time I start from scratch because they do not have records of prior calls. All they have to do is keep the alarm system on and collect my money every month, but they cannot waive the charge they keep saying theyre going to waive that shouldve never happened in the first place. Too incompetent to stay with. I just hope my credit report doesnt start reflecting at nonpayment.
Apr 1st, 2020