Firestone Complete Auto Care

This location is very close to me, so I originally went there due to ease of towing for a tire repair. Since then I have had quite a few things done at this location including new brakes and the work has been spot on. All I want is for things I pay for, to be the things I pay for, and stay reliable. I want it to work and give me no hassle, and that's exactly what I got at this location. With that said, I do need to point out one specific employee by the name of Heavenlee. I hope I didn't butcher the spelling of her lovely name, but she was the most pleasant human being I've encountered in a long time. She is why they got and kept my business because she's brilliant, competent, and incredibly kind. She's the kind of person that makes you leave an interaction and want to be nicer to the next person you encounter and the world needs to look out for and acknowledge those types of people because they really do keep our world spinning. We normally only see these types of things in folks we have a lot of interactions with or are close to, but she made me feel like community almost immediately. I really appreciate people like her in the world and that is the main motivation for continuing to go to this location. The work is very good, the location is convenient, all of that, but she is what keeps customers coming back.
Apr 9th, 2024

Apr 8th, 2024

Great staff and great service even their day doesn't go as planned.
Apr 7th, 2024

I called that you have the Uber inspection service, they said yes Then I made an appointment, despite my appointment, he wasted 3 hours and then gave me the wrong form, which was not confirmed by the Uber company. I went back and said we have a form, this place is a liar and charged my money unjustly.
Apr 6th, 2024

Would not recommend anyone to go to this place!!! Their customer service is bad!!!! The two ladies at the front desk were super rude, lady with short hair with big earrings and piercings was more rude than the lady with the glasses. We had our brake repaired here and theyre a total scammers. They charged us $555 and then the next day they told us our caliper had failed and an additional $743 would be required to repair it or we can get our car towed! Overall the lady with the short hair was rude and shouldnt be working with customers with that attitude/personalities. This place is bad. If I can give it a 0 stars I would. Ive read other reviews and theyve all complained about their customer service which I sympathize with the other reviewers. I had my service done on 4/6/24!!!
Apr 5th, 2024