Sno-King Quality Cleaning

Had my air ducts cleaned out today. Tech was very friend and efficient. I highly recommend.
Mar 8th, 2024

Feb 16th, 2024

When my house flooded, my two area rugs were inundated with mud and water. After, they lay outside in the rain, rolled up wet, for two weeks before I was able to arrange getting them cleaned. I didn't honestly think they would be able to be cleaned, but Sno-King quoted me a price substantially lower than replacing them, and had them back to me like new within the time frame they estimated. They also unloaded them from my truck for me when I dropped them off, and loaded them back up for me when I picked them up, and everyone I spoke to there was extremely kind, courteous, and professional. Expectations FAR exceeded, I could not give this company a higher recommendation.
Jan 5th, 2024

I have used this business twice now, several years apart, and I am definitely going to be using them again in the future. They are so prompt and good with communication, kind, professional, and I've been so happy with the results. They are very determined with getting stains out, but were also realistic with me in explaining what was general wear and tear of the upholstery, so as not to get my expectations too high, but then they got the stains out anyway! I also love that they now offer other cleaning services that I would have had to go to another company before. Now I can just have them do it all at once. Sno-King is great!
Jan 4th, 2024

On 01/02/24, I hired this service for the second time, as they had serviced my space a few years ago. The technician arrived promptly, provided an estimate after re-evaluating the area (which remained unchanged). However, the estimate was significantly higher than the previous whole-house cleaning.(about 60% higher accounting for discounts) During a phone conversation with Owner Kyle, who was unhelpful and rude in response to a simple question about the price difference from a few years ago, he refused to adjust the cost. The quote stood at 56 cents per square foot of carpet. Despite the disagreement, I proceeded with the cleaning, costing a total of $900. I dint wanted to waste my time as I took a day off from work and also moved all my houseware and furniture for this cleaning. The overall cleaning job was satisfactory, but some stains (tea and watercolor marks) remained. I'm leaving a 2-star review due to the high pricing and the owner's unpleasant attitude over the phone. I won't be considering their services in the future for these reasons. EDIT, for clarity and after business's reply below: I appreciate your acknowledgment of the situation. 1. It's important to clarify that I didn't follow your technician around the house, as you accused in your reply. I merely assisted by clearing the way and moving my furniture when necessary. I fail to see how that could be deemed inappropriate. If your tech was willing to move my furniture without incurring me additional costs, he could have told me so. 2. In my conversation with the technician about the owner's rudeness, his response, "I don't know how to tell him that," spoke volumes. It appeared he was well-aware of the situation and your attitude. He heard our conversation as you were on speakerphone entire time. 3. My inquiry about the technician's well-being and whether he will be fairly paid for this job was a genuine concern, especially considering your rudeness I experienced over the phone. It's crucial to ensure a positive work environment for your employee, and I hope that's a priority for your business. At that moment, I wasnt even sure he was your employee or a sub contractor as you shared no disclosures to that aspect. I believe your response would have been more constructive with a simple apology for the rudeness rather than resorting to false accusations. Wishing you the best moving forward.
Jan 8th, 2024