AT&T Store

They are thieves, dishonest and charge you for phone lines that I told them I didnt want them. That is why they want to go paper less so the can cheat you. They have been charging me since the start of Covid for 2 lines that we didnt know that we had. That is $70 plus taxes per month.
Apr 10th, 2024

I came in to get a new phone after mine had died. The store at one point was full of incoming customers. Their employee Derik was extremely polite to each and everyone and advised that there was a wait but had initiated service to not keep everyone waiting. I was impressed and happy to get the help I needed. Excellent customer service!!
Apr 3rd, 2024

Mak was amazing, very helpful.
Mar 25th, 2024

Erick (Eric) Fausto was extremely helpful. When we realized that we didnt have everything we needed to resolve my wifes phone issues he told us what to get at home, gave us his personal number and said to call him when we were ready to proceed so we would not have to drive back to the store. It worked!!
Mar 17th, 2024

This Burlington AT&T was the worst experience. The sales rep was nice as salesmen are. I went in to upgrade my phone and get an additional phone for my son for Christmas. 3.5 hours later I walked out with 1 working phone because they couldnt figure out how to get the other one working. Toward the end the rep and the manager were both helping me but I was clearly not a priority because they would leave me to help other customers. They both gave me their cards to reach then if I had problems setting up the phone by myself and also with my iPad that they said I had to put a SIM card in because it was linked to my new phone and needed some kind of update/upgrade. When I got home both the phone and iPad would not work and neither person answered their phones so I started driving to a different AT&T store to try and find help because I was so frustrated and upset at this point. On my way to a different store the manager called me back and eventually we figured out how to get the iPad and new phone working. I got my first bill after the new purchase and it was $450+ I called the customer service line and found out my plan was changed and I had several add ons and I was charged and set up for an additional and new iPad which I never did. Worst experience ever and I will never go to this store again. I also found it comical that they continued to try and sell me on their internet when they were blaming the issues they were having on setting up the phone on connectivity issues.
Feb 4th, 2024