One Hour Device Repair Bothell, iPhone, iPad, Samsung, Pixel, Moto

It amazes me to know how skilled and knowledgeable the team at one hour device are. They are always polite, professional and always eager to help. With a family of 4, I always have things that need repair and I am so glad that I do not have to go anywhere else
Apr 7th, 2024

Apr 4th, 2024

I deleted my prior raving review. Took my phone in for LCD replacement after dropping it the last week of February. It was repaired quickly, but not within the hour as advertised. After a week, I noticed that my microphone wasn't working, nor the camera. Took it back in on Monday, March 2nd. They found that the tech didn't reconnect the mic while repairing the LCD. Easy fix. However, determined that the camera component needed replaced, so supposedly ordered it after collecting a deposit from me. I was told the part had to be ordered & would be in by that Friday. It wasn't. I've called weekly for the last 3 weeks & have been told "Friday". The 2nd to last call, I was told that the original vendor they used didn't have it in stock & they ordered it from another so should recieve it by last Friday. I called late Friday to check & was told it'd be here Saturday for sure. Saturday passed...not a word from them. I just called them & they are giving me the run around, AGAIN. Why did they tell me it was Fed Ex's fault instead of telling me it the vendor didn't have it in the first place? Furthermore, I asked for a tracking number. They claimed they didn't have one. Fed Ex has tracking on all deliveries. (I know people who work at Fed Ex.) Just like the review, by Erin, left below, seems they are being unethical not being honest with customers. I will be getting my deposit back & seeking out a more honorable phone repair to fix my phone & paying more money even though a rep I spoke to admitted that the camera could have been damaged during the LCD repair. I'm DONE & disappointed is an understatement. I'd have more respect for them if they were just honest about what's going on instead of blatant lies.
Mar 30th, 2024

Satisfactory service. I took my iPad to replace a broken glass and it was done promptly.
Mar 29th, 2024

Horrible customer service. Take your device anywhere but here. Dropped my work iPad off for charging port replacement. Were told it would take 7 days. 26 days later still no iPad and zero communication from them. Always me calling them. About day 21 was told they were waiting on a new screen now for iPad. Apparently they broke my screen in transit but no one let me know. This added an additional week. (Would put us out at day 28!). Spoke with owner Sunday, March 25 2024. He was nice and I decided to give him the benefit of doubt He tried to rush ship a screen and agreed to call me Monday and Tuesday to keep me in loop and hopefully have iPad fixed. We are on Wednesday (day 26) . NO PHONE CALLS STILL. Called them twice today (again they promised to have owner call in 15-20 min nothing). 2nd call, they answered and said theyre working on it and will call. Not holding my breath. NOTE TO BUSINESS: Customers understand that life happens and timelines change but when you dont keep us in the loop at all w/ zero communication, you lose our trust and any referrals we would happily pass onto future customers. Our hands are tied when you have our devices and dont care for them properly!
Mar 30th, 2024