Talbots

We shopped at Talbots during the Black Friday sale. I bought 3 separates that were two pj tops and one bottom. The sales associate did not put in the pj bottom into my bag and we did not notice this until we came back to Canada. We called the Bellevue store twice and they did try to send the pj bottoms to me twice-once from the store and once from the online shop. Both orders went through my credit card and then were cancelled as the Haven line which I purchased does not ship to Canada. The two pj tops which I had purchased as a gift were returned to the Canadian store which advised me that they could not sell the Haven product and it needed to be shipped back to the US.
Dec 5th, 2023

The clothes at Talbots are incredible. Well made, with a variety of materials, and sizes. With that said, the customer service was less than desirable. We were in the store for 27 minutes, not one person greeted us or asked if we needed assistance. I had to ask for it, and when I did, they acted as if it was a chore. I was going to shop for myself, but due to my experience I passed and went to a different shop, and ordered online from Talbots. The other person I was with needed specific items and needed them quickly, so she purchased a few things. I have shopped at Talbots for a very long time at different locations across the country, I've always had great customer service, the experience at this location is less than desirable. I won't be going back.
Nov 9th, 2023

Excellent customer service, personalized attention to help find the right summer dress with white cover
Jul 6th, 2023

Mar 4th, 2023

Ive been shopping at this location some time, and all the time associates here not friendly- several times I was notated without smiles and was feeling like it was my personal fault that clothes dont fit me, it is ridiculous! Will stop shopping at this location and dont recommend. If you like Talbots shop online
Feb 25th, 2023