Hermès

Me calling before going in to the shop: do you have this X bag available? Associate: we cant disclose any bags availability through the phone please come in Me going in to the shop: do you have this X bah available? Associate: do you have purchase history? (No) do you expect to buy this bag without buying anything else?
Apr 5th, 2024

Apr 4th, 2024

First time visiting and it went great! Had a fun time looking at everything and exploring. Megumi helped me around the store, and was able to try on a few of the items I saw online. Picked up a beautiful card holder and never felt pressured to buy what I didnt want. Definitely recommend coming to the store as everyone was very friendly
Mar 15th, 2024

Love you Hermes. I went here after taking my business out of the Chanel store in the DS Nordstrom location and was pleasantly welcomed by the employees during a new seasonal display it seemed. Whoever that lady was was super kind! Actually the only SA during my whole visit that time that approached me and was super kind on top! She gave a great explanation of the new designs as well as the inspirations behind it. Really intriguing to me and so happy I could support and made my purchase here. I would hopefully like to visit again soon!
Mar 1st, 2024

Went in the first time knowing exactly what we wanted, the first SA Yvonne was quick to greet us but seemed very sluggish and reluctant once she found out what we were there for: simple, two watch bands with matching clasps. First we were told that one of the two bands were unavailable corporate wide and would take 6 months. She took our information and would follow up with us when ready. We decided to take one home and the clasps was missing a crucial part. She threw the band and partial clasps into a measly felt bag and cashed us out. When asked for parking validation, her response was "sure". Once we got home, we noticed something was missing... Had to go back and when we came in, she seemed surprise to see us. We must've been talk of the store after leaving because a manager briefly said the other item was only a week out and not 6 like Yvonne had mentioned. We then explained that the clasp was missing a part... Now three parts are on order. Our last visit, we were greeted and helped by Jane and she was an absolute doll to work with. Jane had approached us during visit 1 but we were already being "helped" by Yvonne... "Helped by Yvonne" means making 3 visits to make things right by another representative. Knowing what I know about the brand and this location, we should've asked to work with a SA who knew more about the items we wanted to purchase. Jane had packaged up ALL items into a cute little dainty box after she inspected everything with us. She even asked if she could validate our parking! it's the little things. Thank you, Jane!
Feb 22nd, 2024