CHANEL

Deceitful, rude, arrogant staff. Never mind that I spend thousands upon thousands at Chanel and have an awesome rapport with staff throughout the entirety of California and Las Vegas as well as the online customer service, who are all so incredible, THIS store totally gives CHANEL A BAD NAME!!!! I know they are under new management and Chanel has not given them authority to make online purchases for Chanel customers and THIS STORE SHOULD NEVER HAVE THE RIGHT BESTOWED upon them. Collectively the staff is disgraceful. I have to give a star to post - regard that star as NEGATIVE
Mar 14th, 2024

I encountered a very rude Asian staff here. The moment she heard that Im here to try the product, her face visibly turned cold and inpatient. While I asked for help to put on the product as Im a newbie, she was very reluctant. I later on asked her for the price, she said 500 and firmly repeated it several times. She later on joked that she was talking about it in a different currency - very funny. She would also say things like we never do sales to show her contempt. I ended up buying the exact same product from Nordstrom just because their staff was much nicer. Good job, rude lady!
Feb 21st, 2024

Incredibly rude staff that only wants people to buy instead of test their products
Feb 21st, 2024

Dec 7th, 2023

If you visit Chanel store in Bellevue be careful. Check your receipt. I bought some products from them and I paid $300+ I didnt check the receipt (usually I never check receipts ) After around a week I wanted to return one ombre eyeshadow and the cashier is asking. You are returning one from two? I said what do you mean. I got just one, why do I need two eyeshadows same color. At the end we figured that I paid for 2 eyeshadows and I didnt even see. I told them to check the cameras because they have date and time of the purchase. They didnt. The lady at the end refunded for two eyeshadows but she was looking at me like Im lying and she didnt even apologize that they charged me twice. Total silence and avoiding me. Im a Chanel client for long time and I have bags and shoes from them but how they looked at me in this store I will not forget. For a $36 eyeshadow. This is not a true Chanel store. Chanel is a respected brand with a history and I feel sorry that some people dont even understand that and they treat their clients this way.
Nov 18th, 2023