Factory Finish Auto Body

HORRIBLE, HORRIBLE don't go here if you would like your vehicle taken care of and repaired. They called me and stated they are unable to work on my vehicle after waiting months for this appointment. They said they were unable to pull codes from my vehicle so they refuse to work on it. Why do they need to pull codes if my vehicle is there to get body repairs? But let's say that's just they're process. Okay, fine. I will find a different shop to take care of me and my vehicle. I told them I will come pick up my car but i am unable to do so until a few days due to my work schedule. He said that I will be charged a $75 fee a day till I pick up my vehicle. Also, said he doesn't have space for my car and will be parking it up front and he will not be responsible for damages. So he will be charging me for storage fee but not even storage it? So you will treat me differently just because you are no longer doing repairs for my vehicle? This isn't how customer service works, Mike or Nick or whatever his name is was not trying to help me whatsoever. That says a lot about a manager. i recommend staying away from this shop and save yourself the stress and time.
Apr 10th, 2024

Quick repair and helpful friendly staff
Mar 31st, 2024

First, they did not connect front bumper camera properly (loose connector lost contact after a day or two from pick up), and now the dealership tells me the wires of an oil sensor are damaged, magically after a bumper repair at Factory Finish...well it was not factory finished
Mar 27th, 2024

I dropped my car for bumper repair and they called me in 2 days, my car was ready. They are fast, efficient and professional!
Feb 16th, 2024

I had a great experience with these folks, from the first phone call to the time I picked up the car. Very good body work, excellent job with paint, and they even did a full interior detail and wash, which had nothing to do with the repairs! I will definitely put this shop on the short list should I ever need body work in the future!
Jan 28th, 2024