Banfield Pet Hospital

Joisy Rios _{on Google}

Apr 10th, 2024

I stopped taking my dog to this Banfield because the front desk ppl are just so rude. There was a confusion with an appointment I called to clarify and the lady was super rude. Another time I had an emergency with my dog after she got vaccinated and called to see if they had any appointments and I was put on hold for 45 min. I eventually hung up and called a different Banfield. I never got a call back. Ive gone to other locations and they usually call after an appointment to check on how my dog is doing but Woodbridge Banfield has never done that. I rather do the 30-40 min drive to a different location

Whitney B _{on Google}

Feb 10th, 2024

Absolutely awful customer service. Finally had an appointment after waiting over a month. I arrived on Tuesday 3/5 and was told since I was 10 minutes early that I need to sit down and wait until my appointment time. So I did. After my appointment time we waited 45 MINUTES and hadnt even been checked in, and no one told anyone else that we were there. At that time I go up to the counter and she says Oh are you ready to check out? HA. I hadnt even been checked in!! So I call today at 3:00pm and talked to the rudest little girl who had zero care in the world to help me reschedule another appointment. Whats sad is as the doctor was in and out from the back while we were waiting you can tell she is such a nice Vet. Its the little girls in the front that need customer service training and they need it quick.