American Pride Truck Shop

Hours

Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM

Chamber Rating

4.7 - (148 reviews)
131
5
2
3
7
Read Our 148 Reviews

Chamber Rating

4.7 - (148 reviews)
131
5
2
3
7
  • Johanna Jepsen

    I was very impressed with not only the shop but the employees as well. They were kind, considerate, and honest. The work they did on my truck was exceptional and they were able to get it done in time for us to head back home. I cant thank them enough for helping us in our time of need. I would highly recommend American Pride. Thank you for everything.
    Apr 6th, 2024

  • Cydney Player

    We have used American Pride from their beginning and would never use anyone else. They are the best.
    Apr 2nd, 2024

  • Mark Sendrick

    Came in for an alignment on my truck. Overall good experience. Had a very good conversation with gentleman at counter. Wish they would provide before and after printout of alignment. Will come back.
    Mar 19th, 2024

  • April F

    I was so afraid to switch from my dealership to American Pride, but I could not have been more satisfied and confident in the work that was done. From the first phone call to the end of my time there yesterday, I was amazed at the detail and professionalism that resulted in an excellent job and in my having such confidence in American Pride. Yes, Im repeating the term confident, but that is the essence of this review. I have to admit that I thought that I might have gone to the wrong place as they are titled American Pride Truck Shop, but the name didnt matter at all. BTW, if you need to wait for your vehicle to be serviced, their waiting room is very comfortable, including a clean bathroom.
    Mar 13th, 2024

  • Kadran Pritchard

    Unfortunately I had a bad experience with this company. The diagnostic fee was very expensive, i understand why so because my vehicle is a diesel and they tend to be more difficult to repair and such. I had an exhaust fluid system failure, they came to me with the price of $3,000 to fix the issue (including diagnostic fee) which was absolutely absurd to me. They told me a few other things that were wrong with my truck which I am thankful for, but the price to fix those other issues were also very much overpriced. I took my truck down the road to another mechanic shop to get another diagnosis and they called pride ridiculous for the amount they tried to charge me. I understand companies need to keep doors open but i dont understand how people can take vehicles here when you can take it 15-20 minutes down the road and get much better assistance and more helpful workers without being charged an arm and a leg. I have brought other vehicles here and I have known that theyre prices were much higher but I would definitely consider another shop. Other than prices and such I believe they do a decent job with work completed.
    Mar 8th, 2024

Read Our 148 Reviews

About
American Pride Truck Shop

American Pride Truck Shop is located at 5668 Mooretown Rd in Williamsburg, Virginia 23188. American Pride Truck Shop can be contacted via phone at 757-565-2007 for pricing, hours and directions.

Contact Info

  •   757-565-2007
  •   (757) 565-2007
  •   (757) 564-3526

Products

  • PARTS

Services

  • AIR CONDITIONING
  • DIAGNOSTICS
  • EXHAUST SYSTEMS
  • INSPECTIONS
  • MAINTENANCE
  • TUNE-UPS

Payment Methods

  • AMEX
  • Discover
  • MasterCard
  • Visa

Questions & Answers

Q What is the phone number for American Pride Truck Shop?

A The phone number for American Pride Truck Shop is: 757-565-2007.


Q Where is American Pride Truck Shop located?

A American Pride Truck Shop is located at 5668 Mooretown Rd, Williamsburg, VA 23188


Q What is the internet address for American Pride Truck Shop?

A The website (URL) for American Pride Truck Shop is: https://www.americanprideautomotive.com/truck-and-diesel


Q How big is American Pride Truck Shop?

A American Pride Truck Shop employs approximately 6-10 people.


Q Is there a key contact at American Pride Truck Shop?

A You can contact Karl Hanselmann at 757-565-2007.


Q What days are American Pride Truck Shop open?

A American Pride Truck Shop is open:
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM


Q How is American Pride Truck Shop rated?

A American Pride Truck Shop has a 4.7 Star Rating from 148 reviewers.

Key Contacts

image
Karl Hanselmann
Owner


Hours

Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM

Ratings and Reviews
American Pride Truck Shop

Overall Rating

Overall Rating
( 148 Reviews )
131
5
2
3
7
Write a Review

Johanna Jepsen on Google

image I was very impressed with not only the shop but the employees as well. They were kind, considerate, and honest. The work they did on my truck was exceptional and they were able to get it done in time for us to head back home. I cant thank them enough for helping us in our time of need. I would highly recommend American Pride. Thank you for everything.

Business Response on Google Apr 7th, 2024
Johanna,Thank you for taking the time to share your experience and all of the affirmations! Our team is truly world-class, and they work diligently daily to ensure that your sentiment is earned. We hope the rest of your trip went more smoothly than this portion, and we are glad we could get you back on the road!You are most welcome!Andrew MarcotteVice President

Cydney Player on Google

image We have used American Pride from their beginning and would never use anyone else. They are the best.

Business Response on Google Apr 2nd, 2024
Cyd,As always, thank you for your loyalty. We always look forward to serving you and your family!Andrew MarcotteVice President

Mark Sendrick on Google

image Came in for an alignment on my truck. Overall good experience. Had a very good conversation with gentleman at counter. Wish they would provide before and after printout of alignment. Will come back.

Business Response on Google Mar 15th, 2024
Mark,Thank you for the great review! A digital inspection was sent to you, including a picture of the alignment specifications following the completed service. I see you have not opened the inspection yet - so I'm not surprised that you were unaware it was there. Do you still have a copy of the inspection? It was texted to you at 11:04 on 3/19. If you cannot find it, I will happily resend it to you. Please send me an email directly at [email protected]. Please do not hesitate to reach out!Andrew MarcotteVice President

April F on Google

image I was so afraid to switch from my dealership to American Pride, but I could not have been more satisfied and confident in the work that was done. From the first phone call to the end of my time there yesterday, I was amazed at the detail and professionalism that resulted in an excellent job and in my having such confidence in American Pride.
Yes, Im repeating the term confident, but that is the essence of this review.
I have to admit that I thought that I might have gone to the wrong place as they are titled American Pride Truck Shop, but the name didnt matter at all.
BTW, if you need to wait for your vehicle to be serviced, their waiting room is very comfortable, including a clean bathroom.

Business Response on Google Mar 14th, 2024
April,Thank you for the outstanding review! We often find people wanting to leave the dealership due to lack of service but fighting the perception that the dealer is the true expert and thinking they will have to sacrifice quality of repair if they leave. We work extremely hard to make that decision as easy as possible. Our technicians are factory-trained, true experts in their craft, and equipped with cutting-edge diagnostic and repair equipment to ensure the highest quality repair. Not only are they incredibly talented, but we put our money where our mouth is with a warranty that is 3x that of any local dealership. We have so much faith in our people that we guarantee their work for three years or 36,000 miles.You also complimented the client-facing side of our operation - they are all incredible communicators who take immense pride in the world-class client experience they offer to our clients. From constant training, clean facilities, comfortable waiting rooms, and cutting-edge technology, they are empowered to take wonderful care of their clients.We are so proud of the team we are a part of and are overjoyed you feel confident in your decision to join the American Pride family. Welcome!P.S. Sorry about the Typo in our Quality Control Card, we are in the process of fixing that now - It is certainly not a good representation of who we are. Thanks for pointing that out!Andrew MarcotteVice President

Kadran Pritchard on Google

image Unfortunately I had a bad experience with this company. The diagnostic fee was very expensive, i understand why so because my vehicle is a diesel and they tend to be more difficult to repair and such. I had an exhaust fluid system failure, they came to me with the price of $3,000 to fix the issue (including diagnostic fee) which was absolutely absurd to me. They told me a few other things that were wrong with my truck which I am thankful for, but the price to fix those other issues were also very much overpriced. I took my truck down the road to another mechanic shop to get another diagnosis and they called pride ridiculous for the amount they tried to charge me. I understand companies need to keep doors open but i dont understand how people can take vehicles here when you can take it 15-20 minutes down the road and get much better assistance and more helpful workers without being charged an arm and a leg. I have brought other vehicles here and I have known that theyre prices were much higher but I would definitely consider another shop. Other than prices and such I believe they do a decent job with work completed.

Business Response on Google Mar 8th, 2024
Kedran,After researching your experience, I am surprised you gave us a 3-star review. We completely failed to live up to our value proposition.I wholeheartedly apologize and will assure you that this matter has not been taken lightly. We have conducted coaching internally with our team to ensure this experience is not duplicated. I hope you allow us to make it right in the future and show you what a proper repair process at American Pride should look like.Again, I apologize. If you need anything further from me, I can be reached directly at [email protected] MarcotteVice President

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Overall Rating

Overall Rating
( 148 Reviews )
131
5
2
3
7

Write a Review

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