GameStop

I am extremely dissatisfied and disappointed in this store and their employee's. I placed a preorder on a Hidan Funko Pop back December 18th. I have called this store and spoken to its staff 4 or 5 times now, twice to an employee named "Josh" to confirm that my preorder was coming which the most recent time was last week to confirm the release date for the pop being today March 17th. I did not receive any phone calls today and decided to come in and check for myself since I was nearby. "Luna" the team lead said she didn't know there were any preorders but confirmed that this exact store received 4 chase variants. She was absolutely positive! None of which were sold yet. She said Josh had just placed them on the floor 20 minutes ago and she wasn't sure where so I pointed to Josh and said why not ask him which she did and he said he couldn't remember exactly where he placed the funko pops at 20 minutes before me walking in. After searching there were none of the pops he said he just placed. Luna and Josh hypothesized "some young kids just came in earlier and probably stole them". I'm standing by the register with both store employees and I ask them to look at the pop wall to see if anything looked weird. I pointed out if the so called young kids just stole 4 or 5 funcko pops then shouldn't there be empty spaces on the wall which there wasn't a single pop missing. I am disappointed in this store in its several failures in its pop pre-ordering system and its employees failing at living up to the stores ethical and moral policies. I am not going to point any finger or make any claims but we all know what happened. I am waiting to see if corporate receives my complaint and resolves this with the exact funko pop I preorederd and not the basic one but with 1 of those 4 chase variants that went missing right before I arrived. It is not about the 12 dollars I spent in order to receive one of those chases but the fact that invested time over the past 3.5 months to ensure nothing went wrong.
Mar 16th, 2024

We were buying pokmon cards and needed 6 packs. A worker told us to buy a box because it would give us 6 packs and be great for unboxing. We bought it and the box only had 4 packs and one pack with a bunch of repeat cards. Very upset that she interfered in our shopping because we wouldve just gotten those 6 packs but instead the employee gave us false information and we got a bunch of awful cards.
Feb 17th, 2024

Nov 23rd, 2023

5 stars since I could actually find sonic the hedgehog merchandise at this location LOL
Sep 17th, 2023

Staff are extremely helpful and knowledgeable of games etc.
Sep 6th, 2023