Sandcastle Resort On The Beach

Staff was friendly and very accommodating. Room clean but hallways could use update. Noteworthy details: On site parking
Apr 7th, 2024

had a great time we will return next year Rooms: very clean and comfortable Walkability: great walking the beach and boardwalk Food & drinks: great restaurants close by
Apr 3rd, 2024

Apr 1st, 2024

In the bathroom were marijuana buds on the toilet and bath, in the sink and bed were multiple types of hairs and stains along with specks of dirt and crumbs of food. When we voiced our concerns with the front desk and wanted to move rooms thinking it was only a problem with the cleaning of the room we were given, the room shown as a replacement we found the same issues and the maintenance staff didn't seem surprised at all. We had to express a room at another hotel. Rooms: Unclean and unsanitary
Mar 26th, 2024

Rooms are absolutely filthy. We also found small nuggets of marijuana on the bathroom floor. When my son took him socks off the bottoms of his feet turned black from walking on the floor. When I put his footie pajamas on the bottoms of them also turned black so I know it wasnt just his feet already dirty. The remote had dried crusty stuff on it and in the buttons. When we pulled the sheets back there was dirt, crumbs, and what appeared to be a food stain as well as different hairs of multiple type/textures that I know were not ours. This was all in the first hour of arriving. We called down and when they showed us a different room there was also hair on the bed and in the sink and that was enough for me to no longer feel safe or comfortable there. The guy who came to show us a new room did not seem surprised about the state of the cleaning. He mentioned house keeping being short staffed. Im an ICU nurse and we are short staffed, but Im not killing anyone. Staffing is no excuse for finding drugs on the floor and not changing sheets. We had to call another hotel at 10 pm with 2 children who were both exhausted. I have never experienced anything like this before. I see the owner comments on all of these one star reviews saying thank you so much. Clearly they are not reading them, or simply do not care about the state of their establishment.
Apr 1st, 2024